Sometimes in the JSD portal I'm getting 404 errors where the resources do not load. The screen hangs or I get a white screen and customers complain. This is occuring on all browsers. Whe...
Okay... this should be obvious but I'm just not seeing it. We're brand new to Jira Service Desk and have 3 projects. I would like the notification for each project to be different. ...
I want to trigger automation when i modify issue type to other Eg: if i created issue as a TASK, later I will modify the issue type to IT_HELP by using move option. currently i don't h...
Hi, I noticed that my support requests reopened do not clear the resolution field. So my customers are not able to filter for it in open cards. I do have a "Clear resolution" setting ...
Hi all, I would appreciate any help with the following: I'm seeking to create a project automation rule where, upon the closure of an incident, a problem ticket is created but only where the value ...
...ith Confluence as Knowledgebase (all Server based, not Cloud). After setting all up, I must say that I'm very disapointed. Setup is as following: - Public JIRA Kanban project/board where our c...
Is there a setting to enable seeing all requests from the customer portal? I'm an admin on Jira service desk but when I go to the customer portal and click on the request button, I'm not ...
Hi, everyone! I've got access to the recently installed Jira SD and I found very strange behavior. All icons and pictures are shown fine, except the avatars of request types. All avatars are vi...
Hi all, Scope: (Jira Cloud) Service Desk projects how do you deal with organising your screens for multiple request types at best ? In general there are at least 2 options: cr...
Hello, I am a RegTech company employee from Poland. We are trying to configure Jira Service Desk. I am looking for solution about e-mail configuration. I found and use this tutorial: ...
This is a big audit problem for us. After an issue has been closed, you can still make edits to the issue.
Hi, I want to add the options for "Escalate", "Cancel Request" and "Resolve Request" for the customers to both bugs and features request pages in Service Desk Portal. Right now, these buttons are av...
...omments (internal and public) as a emails. is it possible to show only public comments in custom email body?
Hi, Looking at the documentation regarding manual triggering of automation rules in a service desk project, it seems the docs are in regard to the 'new' automation tools (former plugin). https://su...
When the links of service desk are shared on the Linkedin, a bad CSFR error is show in the description of title. We want to be able to customize the link preview on linkedin of the service desk pa...
Add only the organization that customer is involved automatically When a service desk agent creates a ticket, the organization/s are not automatically added. I tried with this: https://scrip...
Hi, When a client sends an email to our support team and also to another person in cc, this person is not being added as a Participant on the issue.
I want to update a customer details like display name and email i can change the display name but not email from Jira Service Desk. But i want to know do we have any API call to update the customer d...
This is the log I get: I think it has to do with the first line in the log, but I am unsure how to really read this... Technical details Log's referral number: 0def271f-55e6-4d18-9767...
Hello, How can I use the service Desk ? How can my customers create an incident via Webinterface?
I am looking for a way to get my service desk updates as rss feed in my thunderbird rss client or other rss reader applications. Is this possible? If yes then how to achieve this ?
I have customers that were added to multiple projects accidentally. I am trying to delete them, but not sure how to do it. I have read some reply's to others with the same question and th...
Hey guys, I've noticed that there is a bug when you're writing JQL queries. See screenshot below. Is this a JIRA issue or something on my end? Seems to get stuck after you save a query. See...
Hi Guys, I have been trying on and off for several weeks now and am unable to get an Office 365 email connection to work with Atlassian Cloud. I have logged in and confirmed the O365 email user wor...
Hi I am trying to import assets into Insight using there API. I have worked out how to view objects but I'm a little lost on how to add new objects. I can't work out how to attach the JSON ...
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