{{issue.customfield_14674.convertToTimeZone("EST").format("MMMM dd, yyyy HH:mm VV")}} or Failed to get value for issue.customfield_14674.convertToTimeZone("EST").format("MMMM dd, yyyy HH:mm z...
This relates to a Cloud Next-gen service desk. I can see how many 'likes' in the 'Requests deflected' report and how many views in the knowledge base, but I can't find how to see which articles have...
Users in our organization send an email (to our service desk address) and a ticket is automatically created. Emails can only be sent from our domain We would like to stop some accounts from doing t...
Dear all, I have a question regarding the invitation of new customers in a project in Jira Service Desk. I realise I can do it in two different ways: a. By adding his/her email in Customers secti...
We have a Jira Service Desk Cloud. Tickets can have the status "open". Last week the status open was suddenly status "TO DO". This provoked problems with our filters etc. We do not know ...
I made the settings properly. After I respond to an email sent via SD, the comment + what was in the email is received
Since a few months now, I don't receive any more notification emails when someone comments a card that I am the reporter of. I am a Service Desk agent and this used to work fine. Same thing happened ...
issuetype in (standardIssueTypes(), subTaskIssueTypes()) AND status = Resolved AND "Request participants" in (X, Y,Z) AND assignee in (X,Y,Z) I am using this query in a custom report, but only the R...
The beginning of the template of my customer notifications looks like this: <div class="jsd-reply-marker-hint"> Do not reply to this mail in Outlook!<br><br> Instead please use r...
Is it possible to create a button on the screen of an existing issue on the service desk portal so that a customer can create a new issue?
Hello, I tried to bold my text when sending email when I use Automation for Jira. Tried adding * on the start and end of my text. When I get the email it doesn't bold the text. Is ...
Can anyone guide where I can find video / guide helping me to setup global service desk for the company starting with two desk 1) IT service desk 2) HR Service desk. Each desk will have Interna...
In JSD, when clicking on 'Create Linked Issue', I'd like to copy the JSD reporter name to the linked Jira issue. What is the best way to achieve this? Since 'Create Linked Issue' doesn't have a scr...
Hi there, a 'Business Project' has been working fine and now all of a sudden when you click on 'board' it throws a "An error occurred" and doesn't really give you anything else. Site Admin also get...
I have people on the team that change the "reporter" on tickets, I would like to run a report to see how often the "reporter" has been changed on tickets within a project, is this possible?
Hi, Is there a way to add additional receipts by inputting their emails when do Reply to Customer? For example, I receive an email from a customer and a help desk ticket is created ...
You would think this would be very simple and might be. But I cannot for the life of me figure out how to have notification emails sent to agents of a project when a new issue has been creat...
Who is sent a Satisfaction Survey when an issue is resolved? Is it the Reporter and all Request Participants? or just the Reporter?
We use time estimates, but when I put 12h, which is equivalent to 2d for us (we consider 6h in 1d), it wrongly shows 1d 4h. I would like to configure it so that 1d=6h.
I'm using Teams to communicate to people about Jira cards. EVERY TIME I include a link, I'm prompted to sign in to Jira. I don't want to sign in to Jira. Is there any way to stop this from popping up?
Can new users be created in Service Desk on the fly for a first time user? We have Service Desk embedded in our product and would like to use the user id and passwords we have now to create users in ...
Hi, I would be grateful if someone could explain me how to modify the text that users see when they click on forgotten password. Currently it reads "The instance does not support password re...
Hey all, So my question is this, We have JIRA and SAP business by design is there a way or an app that will allow us to integrate SAP with JIRA? Now I have found this app SAP2JIRA but it seems...
I'm trying to implement JSD Server in my organization. I want to add an admin user, and use it only when changes must be made. For security purposes, I wonder if I can set up the system so it sends m...
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