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Status open chagne in status "to do"

joke de corte
joke de corte
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June 17, 2020

We have a Jira Service Desk Cloud. Tickets can have the status "open".  Last week the status open was suddenly status "TO DO".  This provoked problems with our filters etc.

We do not know why this changed suddenly. The only thing that could have an impact it that we  activated Jira Software Cloud last week.  Could this be the reason?

We now renamed the "to do" again to "open" as a workaround, but it gives not a good feelin we do not know what happened

 

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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June 17, 2020

Nothing to do with Software.  One of your admins renamed Open to To Do.  There's no other way this could have happened.

You've done exactly the right thing in changing it back, it's not a "work around", it's the right answer.

Next you'll want to find and educate the admin who made the change.

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