Is there a way to add additional receipts by inputting their emails when do Reply to Customer?
For example, I receive an email from a customer and a help desk ticket is created accordingly. Then when I do Reply to Customer, I want to add another person to receive the message. I could not find a place to add his email. How can I do that?
If these other users are Customers then add them as a request Participants. Then any public comment will go to them as well. If the are internal JSW users and have Browse permission on the project then add them as Watchers and the same will happen.
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