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Community resources
- Community
- Tag: agent
Tag: "agent"
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Hello, Community. I would like to ask for your help regarding an incident I am currently experiencing. I have configured the Virtual Agent, which, as a result of the flow in its intent, can either r...
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...xample: How to get started To try out the Dynamic Forms Assistant: Open the Rovo chat in Jira. Click on the Browse Agents button. Select the Dynamic Forms Assistant from the o...
- App Central
- Article
- agent
- ai
- dynamicforms
- forms
- rovo
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...n creating a Rovo agent that can analyze these summaries and, when necessary, automatically create Jira tickets based on the action items or discussions outlined in the notes. H...
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Hi all, On the "Rovo Agent actions" page of the Rovo documentation, I read that "Bulk actions in Jira are currently limited to 20 issues at a time". Does browsing existing issues, viewing t...
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...ick automatically detects JSM issues and adds menu items to empower the agent to show or hide checklist with clients. You can access this menu by clicking three dots on top of Tick. Agent...
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...andling incidents stress-free team and agents Kate, JSM Certified Expert, is going to break down all the strategies she knows! Also, if this is not the right time for you, sign u...
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...irtual Agent for a client’s instance, and while developing the flow of an Intent, I encountered an error that isn’t very descriptive. When I try to save, it simply shows a message saying it can’t s...
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Hi, Guys! I'm creating a queue where I need only a certain group of agents to access that queue, how can I do that? Example: The support team will only access the support queue and the systems t...
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Managing licenses for Jira Service Management (JSM) can be a costly affair, especially when agent licenses are not utilized to their full potential. Often, organizations find themselves paying for l...
- App Central
- Discussion
- agent
- cloud
- jira-cloud
- jsm
- user
- +1 more tag...
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Hi, In an older Bamboo version there was a local agent which was able to run several "workers" at the same time. These workers shared resources, one of them is the storage. So, if I had a "check o...
- Bamboo
- Question
- agent
- bamboo
- git
- remote-agent
- share
- +1 more tag...
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...his, without making them all agents and running up a huge bill. Is this possible? (The project is currently a company-managed project). Huge thanks
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Is it possible for a developer in a software project (no sd agent) to see (and maybe comment) the orignal bug ticket in the servicedesk project? Found this article, but this doesn't work. &n...
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...aced challenges with displaying custom fields, linked tickets, and attachments, which resulted in increased customer inquiries and extra workload for support agents. ⚒️ Challenge: The primary issue w...
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Hi Community! 🙌 The weight of inquiries, tickets, and customers' needs can easily overwhelm even the most seasoned service desk agents, impacting both customers and agents. So here are 10 tips t...
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Can we restrict visibilty of tickets for agents on a project to see only the tickets created by them
Can we restrict visibility of tickets for agents on a project to see only the tickets created by them. Its only for one of the agent in a project who is external and do not wish to show a...
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Hello Jira enthusiasts! :) Today, we have a quick test for you (no matter what your Jira hosting is): Agents in your company are complaining about switching between different queues spread t...
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If you've ever wondered about granting non-licensed customers more permissions on the Customer Portal, then this is for you! On March 14th, we're hosting a free online demo of the Actions for JSM ap...
- App Central
- Discussion
- agent
- cloud
- customer
- customer-portal
- demo
- +14 more tags...
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...he same message. We suspect that the problem comes because of some issue with the agent license or customer license, as we have both those license types. Could this be the case? Thank you.
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We are in the process of rolling out the Discovery Agent 3.2.0 in our environment through an RMM software. The Discovery Agent program/service installs correctly, runs scans on schedule and creates agent...
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...elease of the virtual agent integration with Microsoft Teams. In the meantime, we recommend keeping an eye on our public cloud roadmap for updates. Atlassian Intelligence Features in Early A...
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...ell, and what would you do differently next time? Topics I’m interested in talking with you about Agent training: did you provide training for these business teams, if so how did you do this and w...
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Summary Sometimes, users with the role of Project Administrator or Service Desk Agent in a service project are not able to manage/add organizations or add customers to an existing Organization.&n...
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I have a user trying to work on their settings for their virtual agent in a project. Another member of the team set up the agent, but they are unable to see those settings and change them. The o...
- Jira
- Question
- agent
- cloud
- jira
- jira-cloud
- virtualagent
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I am interested in an SQL query that can be used to find all offline remote agents. I have a query that gets agent information from the QUEUE table and I tried using the LAST_STOP_TIME field != N...
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The issue: How to set the name of the remote agent and configure the agent authentication using the security token https://confluence.atlassian.com/bamboo/agent-authentication-289277196.html h...
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