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Help center default (B2C)

Incident coördinatie October 3, 2024

Hello community,

I need your help :)

 

Current situation:

- 2 separate help centers (B2B / B2C).

- Help center B2B has Restricted projects (Channel access = Restricted) and B2B customers are/will be invited to their corresponding project.

- Help center B2C has 2 visible/public projects (Channel access = Open).

 

As a customer (one of my test accounts) i can surf to the separate URL's of both help centers and it has the desired effect. I cannot see any Restricted projects on Help Center B2B and i can see the Open projects on Help center B2C.

 

The problem:

We have the email request configured for those Open projects (that are visible on help center B2C).

Simply sending an email as a customer also works.

Our help center is configured so that anyone can create an account. When i test this I can create this account but i get redirected to the default help center, which is the B2B help center, and i cannot see any project or create a ticket. I also can't switch to the other B2C help center (through profile icon). So my customer is stuck on a page with no content..

 

My question:

Can i redirect those 2 open projects to the B2C help center? 

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