I have a question regarding the invitation of new customers in a project in Jira Service Desk. I realise I can do it in two different ways:
a. By adding his/her email in Customers section, in a specific project,
b. By Sending an invitation from User Management and specify the project in the User profile.
My question is as follows: What is the correct way of doing such task? I can see project administrators adding customers through the Customer section but those users are not reflected in User Management. Can someone help me to understand it?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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