Hi all, Where can I download the documentation for automatic integration between JIRA and Knowledge Base using Jira Service Desk? Thanks, Armagan
I know the Time to Resolution field is created by Jira Service Desk but it says it can be used for any projects in the field context. I tried adding it to a software project but it doesn't seem to wo...
Hello, Is there a way to set up an automated response for issues not updated for more than a week? I want to mark those issues as resolved while simultaneously also putting in a response like:...
I tried to change the status of a service desk issue using issue transition API POST /rest/servicedeskapi/request/{issueIdOrKey}/transition I referred the REST API documentatio...
We are new to Jira Service Desk and we need to configure Jira Service Desk to automatically generate service desk ticket from email received from a specific customer and the email will have informati...
Hi, hope to find some help here. We're using Jira Service Desk (Data Center) and configured a Mail Support-Adress. When this mail address is stated in the 'cc' receipient of a mail Service Desk cre...
Hi! I have the following requirement: when the "time to resolution" SLA is breached the agent has to fill in a field (reason for the breach). This field is shown on the resolve issue screen and it h...
When several of our customers replies to a ticket it becomes a internal note. I have talked to a customer and they replied to the ticket the same way as before. They can also see their reply even ...
Does anyone know if there is a way to send and receive emails from people that don´t have a jira account? Thanks in advance
Is rest api available for creating request in JIRA on premise version 8.4.1? I wanna do CRUD operations on request in JIRA servicedesk on premise version 8.4.1. Kindly help me as soon as possible.
Signed up to Jira Service desk about a week ago and I've set DNS on my url to point to my xxxxxx.atlassian.net Service Desk instance but all I've been getting for a week is the below "Page unavailabl...
Hello, Is it possible to change the font on a next-gen JSD? Thanks! :)
Hello. Kindly ask you for support, we use jira server 8.5.4 and service desk 4.5.4. At the moment, we have several client portals. There are more than 160 request types in one of them and about 350 ...
I granted user access to Project SAC as Service Desk Team. The updated Project SAC should appear in the next window, but it doesn't. Jira user is not synchronized with Chrome user
I created a webhook in a Teams channel, and set up an automation in Jira Service Desk to notify that channel when ever a certain type of issue is raised (Production Support). The automation wor...
We are using a bundled field on a request form and would like to export the field contents as a csv so each sub-field is a seperate line or column in the file. We would also like to attach the csv t...
When a ticket is created in one service desk project but needs to be moved into another project I created an automation which uses the 'create service desk request' action to copy the ticket into the...
Hello is it possible to create a custom link in the customer portal instead of going to an issue type for creation is would go to a Confluence Confiform? Thanks for your time. -wade
I am trying to find a way to change the values in the change type field from "emergency, normal, standard" to "emergency, standard, blanket" Is this possible?
We connected our network monitoring system to Jira (Jira SD next-gen) via email. The monitoring system only reporting issues to the Jira and don't accept emails from Jira (one-way communication). The...
I'm running into an issue where I cannot select dates from the Calendar when defining a date range in my Queues. This just started occurring this week and I've never encountered this issue before. Is...
We are trying to send a webhook to a chat application to notify us when an issue is resolved. We would like to include the name of the person who resolved the issue. We select custom payload, and in...
The option in the formatting bar when replying to customers, is permanently greyed out and does not work. Additionally using the shortcut Ctrl +\ does not work either. Please help! This has been a bu...
Hi, I'm familiar with how to connect JIRA to the mailserver, and where to find connectivity logs, and how to manually test the connection per Settings > Products > Email Requests > Actions ...
Hi, I would like to change email administrator Jira software my organization . How can I do it?
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