Jira Service Management

Hi Lindsay, You answered my previous questions on some of the features of JIRA Help Desk. Now, I have a detailed list of questions. IF you could answer these questions, (may be provide links/explana...

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• jira-service-desk

I would need to limit to just one value the list of components a customer can associate to an issue. Tks

• Question
• jira-service-desk

It is possible to customize the customer portal with custom HTML (additional informations, links to other applications and wrote more introducing help texts)?

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• jira-service-desk
• portal

Hello, It is possible to add custom symbols for requrst types in Service Desk 2.1.1? Where I have to put my custom symbols?

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• jira-service-desk

I'm probably doing something wrong here but can't figure out what. When applying JSD to an existing project the reports for Breached vs Met show that every single issue prior to the application of J...

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• jira-service-desk

I'm currently testing JIRA Service Desk v2.1.1 (JSD) to see how it works the agent licence model and this is my configuration: Project A has JSD enabled Project A is not using a JSD permissions sc...

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• jira-service-desk

In the default configuration, if we open the customers portal logined as agents, we see one additional field: Raise on behalf of.  I need another field "Channel" or different custom field, sh...

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• agent
• jira-service-desk
• permission

To make my example clearer: Let's say I have to kind of customers - Sellers and Office Workers. Sellers have cars, so they can have a request like 'clean my car' Office Workers don't have cars, bu...

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• group
• jira-service-desk
• request
• user-group

I have around 100 projects sharing the same issue type scheme, workflow scheme and screen scheme. Now I want to add an JIRA service desk to each of these projects, having the same forms and set...

• Question
• jira-service-desk

This doesn't seem to be related to the Customer Request Type field. I know there was formerly a problem with this but I think it's been fixed. We are using JIRA and Service Desk OnDemand.

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• cloud
• jira-service-desk
• jira-service-desk-cloud

How can I do so that the JIRA Service Desk requests will be visible to a different customer? I need to do that because I have different users "customer" but workmates in the same company . they wou...

• Question
• jira
• jira-service-desk

Hello,   Tried finding some documentation but was unable to... Anyone knows what browsers are supported for Customer Portal of JIRA Service Desk? I know that JIRA on Demand supports IE9+ ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I invited a user from the service desk via their email address.  They received the email and clicked on the "visit portal" link.  They get to the portal and enter a full name and password b...

• Question
• jira-service-desk

When trying to enable Autowatch plugin in a Service Desk project, It give back the following message: "Manage watchers permission needed! In order to specify autowatch rules you need a manage...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a question concerning the auhorisation of users in the projects. Is it possible that a user, when he logs in into the Customer Portal, only is able to see the project where he has an authorisa...

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• jira-service-desk

We were evaluating JIRA Service Desk, and it was working fine, but once we purchased and installed the license, Service Desk prompted us to "Migrate Permission Scheme", which associated a new permiss...

• Question
• jira-service-desk

...og in to submit a support ticket is ridiculous and a show stopper for us. We need our customers to submit a ticket via email, access our public KB and submit a question without having an account or l...

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• jira-service-desk

Hi,   We use JIRA Agile extensively in IT, and our Operations department is exploring the use of JIRA Service Desk to help them route calls.   I am helping them set up their workflow...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I would like to know if there is a way a Service Desk Customer can link one of his requests to another request?

• Question
• jira-service-desk

I know how to add Priority field to SD requests. I would like to know if there is a way to make Priority names different than in JIRA, i.e. have some kind of aliases for values. For example, I would...

• Question
• field
• jira-service-desk

Hi, if an agent creates a service desk issue from a phone call, kind of on behalf of the customer.  We want that issue to appear in the customer portal, but it doesn't, until the "Customer Reque...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Why SLA remains running after reaching the status=Closed (this is SLA stop criteria) ? It seem happens when the status changed directly to Closed (skipping 'Resolved')

• Question
• jira-service-desk

Our customers are Service Provider support teams escalating issues to us.  We would like each of our customers to be able to view and comment on all of the issues currently open for their organi...

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• jira-service-desk

I am setting up JIRA Service Desk and I need my customers to be able to reopen a resolved issue by responding to the resolution email, or by commenting on the resolved issue.  I would prefer to ...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• jira-service-desk
• reopen
• scriptrunner

Hello, I am Service Desk project admin, and dont have JIRA admin rights. I am trying to invite Customers for my SD project via email. After I click on Send Invites, no invites are send and message a...

• Question
• jira-service-desk