Community resources
Community resources
Community resources
Jira Service Management
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I have set up service desk rather than straight Jira to alleviate cost of accounts. For service desk I understood "customers" (in my case employees) can create a ticket via email or the service desk ...
2,081 views 7 0 Deleted user July 19, 2018 -
In the list view of issues off of the Help Center, our customer gets just a few columns to see. We have customized some fields for when they submit a request. How can I add those fields (and an...
2,262 views 3 0 Deleted user July 19, 2018 -
I am trying to forward email coming to my Google Apps email from certain domain names only to forward to JIRA service desk email. While setting up the forwarding rule, I added the JIRA Servi...
- Question
- jira-service-desk
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Hi, I signed up today for a free trial of JIRA Service Desk. After much hunting I am unable to locate how to access the product - its does not appear in my Applications dropdown and I have no idea...
- Question
- jira-service-desk
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We recently newly installed (not upgraded) Service Desk version 3.6.1 onto our JIRA instance running software version 7.4.1. I've created two sample Service Desk projects and I get 500 errors on both...
1,014 views 2 0 Deleted user July 19, 2018 -
We are having a look at the REST API reference of JIRA Service Desk and we noticed that most of the resources on Server (https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/) are marked as experim...
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Also, is there a way to view all open SLA's instead of just 7 days. - Are the Highest Priorities Weighted? - If the Time to First Response is negative does that count against the overall perce...
- Question
- jira-service-desk
- jira-software
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There is a new requirements for us to create a dashboard for the client. However, the only access they have is with Service Desk. Any chance of Service Desk having it's own dashboard?
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Hi, I read in the Service Desk documentation that agents are able to create a linked issue in a jira software project in a service desk issue. However I do not find any Jira Software Projec...
- Question
- jira-service-desk
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Hi, 1.I need to create workflows as shown below and how to do that ? Selected for Development In progress Lead Review PM Review Failed QA Ready to Deploy 2. Once i create Jira ...
- Question
- jira-service-desk
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Is it possible to expose a single Service Desk project portal on the internet in a way that guarantees that users can not access any other projects? Look-and-feel customisation is not all that great...
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Hi, Guys. I'm the admin of JIRA & Confluence application in the company. we consider to purchase Jira service desk. so nowadays We have tested features. at this moment, ou...
- Question
- jira-service-desk
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Our knowledge base is open to Anonymous users and everyone can view articles fine without having to log in. But when using Service Desk to share a knowledge base article as a comment, ...
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Atlassian is working on an updated help center. There are a ton of great things involved (fixes and new features), but I think that a lot of customers are going to be frustrated if they do not ...
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We're currently evaluating Jira Service Desk to determine if it will fit into our environment. Are there deployment options allowing the customer portal to reside on a physical server differen...
- Question
- customer-portal
- deployment
- jira-service-desk
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Within Jira, after I have assigned a person to a task, can I assign a pre-determined role? For example: Joe is assigned to work a task as a developer. I want to assign Tim as a tester of that ...
- Question
- jira-service-desk
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We have an issue where our clients open Service Desk tickets with us via email, and use the CC: field to include email addresses which are actually group addresses, i.e. bob@companyA.com, is on a tea...
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I am creating a custom notification and after referencing the article below, I see there should be a number of recipient options, including Approvers (which I am interested in): https://confluence.a...
- Question
- jira-cloud
- jira-service-desk
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"Found 330 unprocessed message(s) in the imaps folder. Only first 10 messages will be processed in test mode. Cannot create issue due to invalid license: [Sorry, you can't create any issues right no...
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The message was rejected because it was sent from JIRA.
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For what I'm looking for, I don't want any users to have the ability to edit or delete comments. All comments should be permanent and time stamped, and if a change needs to be made it should be enter...
- Question
- jira-service-desk
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We add Jira with ServiceDesk and we are questionning about the possibility ( and if it's a good idea) to use jira service desk as a "notification or call to action" system for our users ( customers )...
- Question
- developer
- jira-service-desk
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Hello , Jira service desk has become a normal project. After checking the logs it seems that after a JIRA restart the service desk app coudn't start. Here's the log: ***********...
- Question
- jira-service-desk
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How can i add BG colour to the newly created status (FAILED)... Need red colour to be displayed in the status like how Green colour will be displayed for Completed.
- Question
- jira-service-desk
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Hi fellow Atlassian users, We're using JSD Cloud and although I can display in the dashboard the number of issues opened at a given time (what I call "backlog"), I haven't found a way to display bac...
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