How to use AQL as a filter criteria for an issue filter.

david.trevino@jackson.com
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October 3, 2024

There may be a similar question out there but I am struggling to find a working example. hopefully someone can take a moment either way to assist. 

Here is the scenario. We have JSM and I need to update an issue filter I have already created to return only issues for reporters in a given organization with the company. We are not currently leveraging the organizations/customer data, but instead have all associate IT Agents and Customers housed in a  custom schema.  Looking for a way to match say 

... AND reporter IN aqlFunction("Associates.\"Functional Area\"=\"Operations\"")

Where Associates is the object in our People schema and Functional Area is the attribute for which we would like to filter and of course Operations is the value to filter for. 

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Vijay Dadi
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October 9, 2024

Can you put in a screenshot of your object schema?

Vijay

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