Customer Satisfaction Survey

[Anita Middleton]

Who is sent a Satisfaction Survey when an issue is resolved?  Is it the Reporter and all Request Participants?  or just the Reporter? 

[Jack · Accepted solution]

Just the reporter. 

[Gokce Gursel _Snapbytes_ · Accepted solution]

Hi Anita,

It says in the Project Settings>>Satisfaction Settings that "When you resolve a request, your customer will receive an email asking them to rate and comment on their experience."

So only the customer (reporter) is sent the satisfaction survey.

[chelsea-ullainalow]

Is the customer satisfaction survey Anonymous and if not is there a way to make it anonymous?