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Community resources
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Jira Service Management
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A few months ago we announced the General Availability of reports for Assets in Jira Service Management. We’re now pleased to introduce several enhancements to help you gain a better understanding of...
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Hello Everyone, I am excited to announce that we have started rolling out the ability to add multiple support email addresses in JSM project. Now you can add upto 10 email addresses in each project...
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...hare all public (customer-visible) comments made in a issue via email. This design is particularly useful in scenarios where you want to generate reports, notifications, or emails that i...
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AI PIR creation and Alert Grouping are now generally available. You can leverage Atlassian Intelligence to quickly populate PIR details so your Ops team can save time without missing out on critical ...
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Hello Community! This June, we are going in on all things Jira Service Management. Throughout the month, we’ll provide Community members with a ton of fun opportunities to learn more about Jira Servi...
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Product Update - 2nd July 2024 This feature is now GA and available to all customers. I’m happy to share that Copy Product Data for JSM is now available as a beta for all customers. This ...
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...s to meet the performance and reliability standards you expect from us. All changes listed below come into effect on or after 30 Sept 2024 and will apply to use of AQL in our user experiences and public...
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Hello everyone! 👋 We’re excited to announce a new feature for Jira Service Management. You can now restrict the visibility of internal notes, based on your project roles and groups. 🎉 ...
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Hello Atlassian Community 👋 Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the powe...
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...ead of Atlassian Corporate Engineering, and Jeremy Cooley, Product Marketing Manager for Jira Service Management, to chat about: Tried and true practices that helped Atlassian HR maintain and g...
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Create custom request type templates for Jira Service Management to streamline support procedures and maintain project consistency. In my last article for Jira Software, Jira W...
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Hi Community Leaders! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ Passcode: v...
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Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
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Body: 👋 Hello Atlassian community! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEg...
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Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
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Summary When making updates to Opsgenie/JSM Operation Alerts you will see that when you manually interact with Alerts in the UI, or using the REST API it will go through the Default API Integration...
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In January, we had the privilege of co-hosting an insightful webinar with Atlassian and ACE Solent, focused on optimizing IT Service Management (ITSM) efficiency through integration, particularly wit...
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Jira Service Management by Atlassian is a powerful platform for managing service requests, incidents, and customer support. To set up a successful service management system, careful planning and cons...
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Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks a...
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Summary When checking your SLA Reports (for example SLA met vs. breached) for any SLA it may show a high number of tickets breaching SLA for todays date. Why is that? Why do so many tickets show br...
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We’ve been working hard behind the scenes to enhance the way Jira Service Management (JSM) admins manage large numbers of customers and organizations. Efficiently handling customer permissions for ...
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You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
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Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
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We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
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We've started rolling out the ability to create and manage multiple help centers to new and existing Jira Service Management Cloud customers. By the end of August 2024, all cloud customers on P...
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