In this article, we detail the common design patterns for integrations in HR Service Management. Quick primer on the systems that serves HR Service Management use cases. Applicant Tracking System:&...
...n the coming months please send an email to jps@earlyaccessprogram.atlassian.net with your contact details and feature requests you’d like to see included. You can follow our public roadmap h...
Hello Community My name is Manpreet, and I’m a Product Manager for JSM Cloud. Recently we rolled out Customer notification logs in Jira Service management Cloud that allows project admins to v...
The success of every company depends on customer satisfaction. To ensure this, the right IT Service Management (ITSM) tool is essential. The market leaders in ITSM solutions are Ji...
Hi Atlassian Community Members 🙌 Join us for our upcoming webinar on the topic of “Actionable Steps to Automate HR Service Delivery” on August 23rd at 2 p.m. ET, and learn how we c...
Are you looking to gain better control over your SLA rules in Jira and ensure that you and your team are informed before any breaches occur? With the Jira Automation Rules and the SLA Time and Report...
Hi Atlassian Community! You’re invited to our upcoming webinar on incident management. In this event on August 16 at 10 a.m. PT, Andrew Ketchum, Incident Manager at Nextiva, and Kate Clavet, Sr. Te...
Summary When working with JSM Incidents there is no way to automatically link Opsgenie Alerts to JSM Incidents. Or is there? With the new Incident REST API and the Opsgenie Alerts API, we c...
When using JSM Chat to create requests, the Assist bot sets the original message as the ticket summary - it's not possible to configure if it should be the issue's summary or description. There is ...
UPDATE: Thanks for all the sign ups! We have filled up all participant spots for this study. We'll keep you updated on the progress of this feature. --- Hello Community! We are workin...
Update: August 2nd, 2023 Thank you to everyone who registered and joined our webinar last week! We hope it was helpful to you! The webinar is now on-demand and can be w...
Hey Atlassian Community! We're launching object schema templates for Assets as promised! 🎉 Get started faster than ever in Assets with an initial three new object schema templates - IT Asset Ma...
At Atlassian we have two teams of software engineers that help our security team. About a quarter of their workload comes from security requests, such as changing code or updating automation. Kat Kel...
Summary Overall, to perform the action of populating a custom field with the reporter's group is usually using a bunch of "if/else" conditions to first catch who the reporter is and then filter wha...
Hello everyone, We’re excited to share that our team is working on a new feature that allows project admins to link Sharepoint or Google Drive knowledge resources with Jira Service Manage...
...esired integration using the steps from AWS' public documentation. Email aws-servicemanagement-connector@amazon.com if you have any questions about setting up the app or supporting documentation.&n...
Summary When configuring your Customer Notifications and a Customer is also added as a Watcher on a Jira Issue as well, no Notification is sent out to that Customer Why is that? Root cause You ...
Our team is back from the Service Desk & IT Support Show (SITS) – Europe’s largest (free) ITSM education program and it was packed with insights and great conversations. Atlassian Principa...
Latest update: The EAP has been ended, but keep an eye out for this feature as we have started rolling it out. Hi Community! We are excited to announce an early access program for a new ...
To our friends here in the Community, Are you looking to set up Jira Service Management for a business use case (e.g., human resources, marketing, analytics, legal, facilities, etc.) but don’t know...
Hi Atlassian Community 👋 Mohamed here, from Jira Service Management Assets Cloud Product Management team. Setting up a new object schema in Assets can be daunting - where to start, what to inclu...
Update (02/01/2024): We have added all customer notification types to this feature. Now, administrators can view all customer notification failures under one tab. Thanks Hi Everyone...
Hello everyone! We are excited to announce that using Smart Links, you can now embed request forms, knowledge base articles, and portals into Confluence pages and Jira issues. Your customers and em...
Summary Sometimes, users with the role of Project Administrator or Service Desk Agent in a service project are not able to manage/add organizations or add customers to an existing Organization.&nbs...
Summary It is sometimes noticed that certain custom fields do not appear in the customer portal when the ticket is viewed. Such fields are visible in the internal agent view, however they are missi...