Jira Service Management

  Hello Atlassian community 👋 We’re thrilled to announce an exciting new feature in Jira Service Management: the ability to build cascading fields in Forms!  Cascading fields...

• announcement
• cascading-select
• form
• forms
• hr
• +5 more tags...

Hello Atlassian Community, Jira Service Management is becoming a more robust and mature IT and Enterprise Service Management solution for Enterprises. Since the acquisition and integration of Mindv...

• asset-management
• assets
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Community! We’re happy to announce that we will commence the rollout of our updated project settings navigation in Jira Service Management on October 14th. The new navigation makes it easier to ...

• cloud
• jira
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• +4 more tags...

Hello Atlassian Community, We have an update to share regarding the Services schema in Assets for Jira Service Management cloud. At present, only one object type exists in the Services schema in ...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Dear Assets Discovery Community, We are excited to announce that we're planning to add a built-in patterns editor to the Discovery app! Our goal is to make it easier for you to create and modify pa...

• assets
• assets-discovery
• discovery
• jira-service-desk
• jsm

Introduction Jira Service Management (JSM) by Atlassian is a robust platform designed to streamline service management for IT and business teams. Originally known as Jira Service Desk, the platform...

• data-center
• jira-service-management
• jira-service-management-data-center

  We’re excited to announce that AI related resources, AI channel summary in Slack and AI incident timeline for Slack are now all generally available! AI related resources (previously refe...

• incident-management
• it-ops
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

  Who doesn’t love a shortcut? In addition to Jira’s keyboard shortcuts, another easy way to find what you’re looking for is by changing parameters in URLs in your browser’s address bar. Fo...

• jira-service-management

Creating a quick and efficient service process that spans multiple teams and disparate systems can be a true mind-bender. But Jóvin Jóvinsson did precisely that by tackling things one step at a time....

• esm
• itsm
• jira-service-desk-unknown-hosting-type
• jira-service-management
• jira-service-management-cloud
• +3 more tags...

Hey everyone! We are excited to announce that Bring Your Own Key (BYOK) encryption for Jira Service Management is now available to all customers with Enterprise plans. For customers who are requi...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A JSM project for ...

• jira-image-of-the-day
• jira-service-desk-unknown-hosting-type
• jira-service-management
• jira-service-management-unknown-hosting-type

...ompleted. More information on this process will be released in future. Effected public Assets REST API endpoints are: POST /objecttypeattribute/{objectTypeId} PUT /o...

• asset-management
• assets
• cloud
• jira-service-desk-cloud
• jira-service-management
• +1 more tag...

Hello Atlassian Community! 👋 The Jira Service Management team has been hard at work baking even more AI-powered Atlassian Intelligence capabilities into your most critical support and operations w...

• ai
• aiops
• atlassian-intelligence
• itsm
• jira-service-desk-cloud
• +3 more tags...

  We are excited to be sponsoring four ITSM events in Germany this September. See us at one of the Service Management Tool Meetups in Frankfurt, Munich, and Hamburg, or join our team at IT Ser...

• germany
• itsm
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

The Jira Service Management Data Center team has been on an exciting journey over the past year! 🎉 Our primary focus has been on boosting security, improving performance, and enhancing scalability...

• data-center
• jira-service-management
• jira-service-management-data-center

Join us live on LinkedIn next Wednesday, August 28 for a discussion about the state of ITSM today! You’ll hear from Atlassian experts, Akshay Anand, Principal Solutions Engineer, Will Zuill, Principa...

• cloud
• event
• jira
• jira-cloud
• jira-service-management
• +4 more tags...

Hello Atlassian Community, After 30th of September 2024 we will be introducing new limits regarding URL, Email and Select attributes. The limits are: A maximum cardinality of 50 for attribute...

• asset-management
• assets
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello Atlassian Community, We have an important update to share regarding limits in Assets for Jira Service Management cloud. At present an object type in Assets for Jira Service Management can ...

• asset-management
• assets
• cloud
• jira-service-management
• jira-service-management-cloud

We’re excited to share that we recently released AI customer sentiment analysis in beta for Jira Service Management! Using the power of Atlassian Intelligence, this feature is designed to improve the...

• ai
• atlassian-intelligence
• itsm
• jira-service-desk-cloud
• jira-service-management
• +1 more tag...

                                  Hi Community! We’re happy to announce an early access program for our...

• cloud
• jira
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• +4 more tags...

By now, we hope you’ve heard the news – Atlassian Team '24 Europe is coming to Barcelona!  For a limited time, you can take advantage of our Early Bird rate and get €400 off your pas...

• jira-service-desk-unknown-hosting-type
• jira-service-management
• jira-service-management-unknown-hosting-type

Earlier this year, we announced deployment tracking and gating for GitHub to help simplify change intake and approval in Jira Service Management. Now, we’re expanding our set of CI/CD tool integrat...

• gitlab
• jira-service-management

Hi, Community, We recently announced that alert, on-call, and incident response features are now easier to access in Jira Service Management Cloud. As part of this update, we are shutting down th...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

...bit of what we did and what configuration items we utilised. I find that assignments Beyond IT are always very rewarding and a true testament that the building blocks in the Atlassian platform are f...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

...anagement requirements. Atlassian’s Cloud Roadmap - Data Residency We continue to invest in Data residency into the future. You can stay up to date with our progress on our Public Cloud R...

• chat
• cloud
• data-residency
• jira-service-management
• jira-service-management-cloud
• +2 more tags...