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×Workflows Wrapped Wow, our first Workflow Wizardry workshop on everything Jira Service Management (JSM) workflows and automation was an incredibly engaging and dynamic session. When planning the se...
The purpose of this automation is to create a Change Ticket from an open Issue. I need some of the values of the original issue to copy over to the new issue. I created an automation to tr...
Hi all, I have followed the instruction is the article below, but still when the customer doesn't get automatic replies from AI to their inbox. Is there something else needs to checked other than wha...
Hello, I am new here and I could not find the accurate answer that I need for a problem we are facing at my company. We've been asked to rename some values of the Resolution field but we need...
This week, I have something special for you. It's the story about how I became a volunteer Jira Service Management admin. What started out as a learning exercise has grown into a full JSM hel...
I’m working on problem validation research for Jira Service Management (JSM), and I’d really appreciate your help! If you’re are experienced in managing and setting up JSM projects, I’d love to get y...
Hello Folks, I just joined this group in atlassian community, although I'm not new to JSM, I've been using it much, and know a few things already, but I'll be happy to ask my queries here an...
Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so call...
In today's fast-paced world, customers increasingly prefer to solve issues on their own before reaching out for help. According to Harvard Business Review, 81% of all customers attempt to take care o...
Jira and Confluence and Compass, oh my! 😵💫 Atlassian offers a lot of tools, which is great... if you know how to use them together. When combined, Atlassian tools can work together to...
Hi everyone, The Atlassian Navigation team has been relentlessly working to deliver a new, modern navigation system that will enhance consistency, flexibility, and efficiency. Following the succe...
October was a BIG month for Smart Assignments & Rotations for Jira Service Management — also known as SARJ! 🟢 Cloud Security Participant. We've joined the Atlassian Bug Bounty pro...
👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
validation in jsm form portal
I am the system leader, and I need to create a strategic training plan for myself and my developer, who have deep knowledge in Jira service management. In addition, what are the essential tr...
Hello Atlassian community 👋 We’re thrilled to announce an exciting new feature in Jira Service Management: the ability to build cascading fields in Forms! Cascading fields...
Hace menos de una semana tuvo lugar en Barcelona el Team'24, el evento anual de Atlassian donde se presentaron todas las novedades del ecosistema: los nuevos productos, funcionalidades beta, integrac...
Would you rather have a kitchen appliance that can cook you a four-course meal at the push of a button? Or a teleportation device? An eight-armed robot that gives you the perfect blowout every time? ...
Hello, Please find the image attached. Here under testing category I see 2 issues being displayed. But actually in the sprint board I just see 1 issue. Please let me know why is this
Hello All, Please let me know what is the purpose of linking the issues. I have linked 2 issues and when I comment in one of the issues I thought it should appear in the other issue as well. But it ...
Hello All, I have a doubt about the statuses. There are 3 kind of status TO DO, PROGRESS and DONE. No matter how many cards we create we have to map them to one of these status. So suppose I create ...
Hello All, I am stuck with an issues and would need some suggestions. I am currently managing 3 different boards (company-managed). 1. Main Development Board (Scrum) 2. Backend Board (Scrum) 3. ...
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🚀 We are excited to announce the launch of Snipe-IT Importer for JSM Assets, a powerful tool designed to simplify and accelerate the integration of Snipe-IT asset data into Atlassian Jira...
Hi, Good afternoon, Do we have a mobile application for Atlassian Community? Am asking for all the Atlassian product offerings not just JSM. which helps us to read whilst travelling or before be...
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