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Jira Service Management
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...ssue filtering and reporting across Jira and Jira Service Management Extended Integration Ecosystem The true strength of Atlassian's toolset lies in its integration capabilities: 1. B...
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We’re excited to share that the new issue & alert remediation capabilities we shared earlier this month are now GA for all eligible customers. This includes: 🆕 Action - Delay: One of our mos...
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Hello Atlassian Community 👋 , When we launched our early access program for multiple help centers, our goal was to enable our Jira Service Management customers with the capabilities to de...
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Hello Atlassian Community, We have an important update to share regarding AQL for Assets in Jira Service Management cloud. AQL supports queries on Status attributes using the Name of the Status. ...
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Hello community 👋 We’re excited to share that the Jira Service Management virtual agent is now available on your customer portal! The same powerful AI service experience we built for Slack can now...
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CLOSED:AMA: Move your IT Operations work from Opsgenie into Jira Service Management, LIVE on Aug 8th
Update: Aug 13, 2024 Thanks to all who attended the event! If you'd like to watch an on-demand recording, check it out below. On Demand Recording Passcode: .gWr757s If yo...
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Hello Atlassian community 👋 We’re excited to announce we’re now supporting multiple languages in Forms in Jira Service Management. You’ll be able to translate your forms into multiple languag...
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The help center is a critical component of your service experience, whether you're supporting employees or customers. It serves as the front door where users come for all their support needs, making ...
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Hello Atlassian Community! We’re excited to share a few new updates to streamline change review and approval: new risk insights parameters, and new customization options for risk insights. ...
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Update: Based on the latest communication we received from Google, customers using Jira Service Management need not take any action until September 30, 2024. We are currently investigating the p...
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Hi all! I’m Makarand, Product Manager on the Jira Service Management Automation team, and I’m excited to share a look at some new automation features rolling out to your teams starting today. We’re...
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Hello Community! 👋 We are back again with another quarterly roundup of our latest and greatest feature releases from April to June. Same as last time, we’ve got Loom video walkthroughs so you c...
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Do you need to offer incident and alert management support across multiple Slack or Microsoft Teams workspaces but are unable to effectively connect them for one system of record or swarm? ...
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...FFECTED_ATTRIBUTE" ORDER BY hist."CREATED") AS next_new_value, LEAD(hist."OLD_VALUE") OVER (PARTITION BY hist."OBJECT_ID", hist."AFFECTED_ATTRIBUTE" ORDER BY hist."CREATED") AS next_old_value FROM public."A...
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Hello, Atlassian Community! 👋🏻 We hope you’ve been enjoying JSM June and have got a special surprise to send off the month - another installment of Bite-sized Learning! This time we’ve go...
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Mistake 19 One day a former employee contacted the company to complain about Jira data being sent to their personal email address. Upon investigation, I discovered that data was being sent to hundr...
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Did you know that over half of the service projects in Jira Service Management are created by teams outside of IT? At Atlassian, in addition to ITSM practices, we rely on Jira Service Management fo...
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...he first step to genuine service performance monitoring and enhancement. Lean into the red: how to monitor genuine service performance? To effectively combat the Watermelon Effect and gain a true...
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Update November 26th 2024 Hi all - we're happy to announce that you can now restrict Request Types by Customer Accounts and Customer Organisations! Thank you for sharing just how importa...
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Introduction At the end of 2021, I had one of the most sleepless nights of my career. This story is about a problem we faced with the SLA calculation feature in Jira Service Management, which pushe...
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Hello there Community! You’ve probably already heard the good news that the alert, on-call and incident response features are now easier to access in Jira Service Management Cloud. We’ve r...
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A few months ago we announced the General Availability of reports for Assets in Jira Service Management. We’re now pleased to introduce several enhancements to help you gain a better understanding of...
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Hello Everyone, I am excited to announce that we have started rolling out the ability to add multiple support email addresses in JSM project. Now you can add upto 10 email addresses in each project...
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...hare all public (customer-visible) comments made in a issue via email. This design is particularly useful in scenarios where you want to generate reports, notifications, or emails that i...
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AI PIR creation and Alert Grouping are now generally available. You can leverage Atlassian Intelligence to quickly populate PIR details so your Ops team can save time without missing out on critical ...
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