Community resources
Community resources
Community resources
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Jira Service Management
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Hello Atlassian Community! 👋 The Jira Service Management team has been hard at work baking even more AI-powered Atlassian Intelligence capabilities into your most critical support and operations w...
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We are excited to be sponsoring four ITSM events in Germany this September. See us at one of the Service Management Tool Meetups in Frankfurt, Munich, and Hamburg, or join our team at IT Ser...
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The Jira Service Management Data Center team has been on an exciting journey over the past year! 🎉 Our primary focus has been on boosting security, improving performance, and enhancing scalability...
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Join us live on LinkedIn next Wednesday, August 28 for a discussion about the state of ITSM today! You’ll hear from Atlassian experts, Akshay Anand, Principal Solutions Engineer, Will Zuill, Principa...
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Hello Atlassian Community, After 30th of September 2024 we will be introducing new limits regarding URL, Email and Select attributes. The limits are: A maximum cardinality of 50 for attribute...
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Hello Atlassian Community, We have an important update to share regarding limits in Assets for Jira Service Management cloud. At present an object type in Assets for Jira Service Management can ...
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We’re excited to share that we recently released AI customer sentiment analysis in beta for Jira Service Management! Using the power of Atlassian Intelligence, this feature is designed to improve the...
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Hi Community! We’re happy to announce an early access program for our...
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By now, we hope you’ve heard the news – Atlassian Team '24 Europe is coming to Barcelona! For a limited time, you can take advantage of our Early Bird rate and get €400 off your pas...
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Earlier this year, we announced deployment tracking and gating for GitHub to help simplify change intake and approval in Jira Service Management. Now, we’re expanding our set of CI/CD tool integrat...
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Hi, Community, We recently announced that alert, on-call, and incident response features are now easier to access in Jira Service Management Cloud. As part of this update, we are shutting down th...
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...bit of what we did and what configuration items we utilised. I find that assignments Beyond IT are always very rewarding and a true testament that the building blocks in the Atlassian platform are f...
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...anagement requirements. Atlassian’s Cloud Roadmap - Data Residency We continue to invest in Data residency into the future. You can stay up to date with our progress on our Public Cloud R...
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Hello, I’m Rachel, a Product Manager working on Jira Service Management. I want to share some changes coming to your site in the next few months. Since July of 2022, we’ve been changing how parent/...
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Jira Service Management provides a robust platform for managing IT, but effectively evaluating the value delivered by IT requires a strategic approach to metrics, one that can look past the ...
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Tech debt, security concerns, and a lack of visibility continue to plague enterprise IT operations teams charged with shipping and supporting digital products and services that produce billions in re...
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Hello Atlassian Community! 👋 We’re excited to announce the calendar view of issues in Jira Service Management – one of your top requested features! It’s a great way for team members to plan, track...
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...ssue filtering and reporting across Jira and Jira Service Management Extended Integration Ecosystem The true strength of Atlassian's toolset lies in its integration capabilities: 1. B...
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We’re excited to share that the new issue & alert remediation capabilities we shared earlier this month are now GA for all eligible customers. This includes: 🆕 Action - Delay: One of our mos...
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Hello Atlassian Community 👋 , When we launched our early access program for multiple help centers, our goal was to enable our Jira Service Management customers with the capabilities to de...
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Hello Atlassian Community, We have an important update to share regarding AQL for Assets in Jira Service Management cloud. AQL supports queries on Status attributes using the Name of the Status. ...
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Hello community 👋 We’re excited to share that the Jira Service Management virtual agent is now available on your customer portal! The same powerful AI service experience we built for Slack can now...
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CLOSED:AMA: Move your IT Operations work from Opsgenie into Jira Service Management, LIVE on Aug 8th
Update: Aug 13, 2024 Thanks to all who attended the event! If you'd like to watch an on-demand recording, check it out below. On Demand Recording Passcode: .gWr757s If yo...
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Hello Atlassian community 👋 We’re excited to announce we’re now supporting multiple languages in Forms in Jira Service Management. You’ll be able to translate your forms into multiple languag...
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The help center is a critical component of your service experience, whether you're supporting employees or customers. It serves as the front door where users come for all their support needs, making ...
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