Multi-tenant chat capabilities for incidents and alerts in Jira Service Management

[#1]

Do you need to offer incident and alert management support across multiple Slack or Microsoft Teams workspaces but are unable to effectively connect them for one system of record or swarm?

Introducing Multi-Tenant capabilities for alert and incident management in Jira Service Management

Connect your Jira Service Management site with multiple Microsoft Teams and Slack tenants and vice versa; a single Teams or Slack tenant can be connected to multiple Jira Service Management sites. By connecting various workspaces together, your teams can quickly swarm on alerts and incidents to resolve them faster with Jira Service Management’s Chatops capabilities.

Multi-tenant capabilities for alert and incident management is already live and ready for customers to begin connecting today. To get started open Jira Service Management, go to Settings > Products > Operations > Chat and video tools > Select tool, and select Connect new tenant.

🏎️ New Shortcut

We introduced a new command to establish the default site, "/jsmops". By using /jsmops in your channel, you can connect to a specific Jira Service Management site. If the default site is not set prior to running the command and there are multiple JSM sites linked to the chat app, the command prompts the user to run the command and select a site. All the slash commands will be executed on the selected site for the user.

Stay tuned

This release underscores our unwavering dedication to empowering customers to collaborate seamlessly across various domains using Jira Service Management. It enables efficient incident management and issue resolution for agile Business, Dev, and IT Operations teams, ensuring alignment and prompt responses.

Keep your 👀's out for more chatops updates to come!

[Dave Mathijs]

I love these tight integrations with added functionality, keep up the good work @Tori Stitt !

[Pallavi Swamy]

would be adding google chat also to these integrations? 

[P.D. Foerster]

Great to see that improvements related to chat are still coming our way :) 

[Himanshi Gaba]

Hi @Pallavi Swamy ,
We are continuing to invest in the Chat product based on the great feedback all of you have provided. While we don’t have a timeline for Google Chat yet, it is something we are evaluating and we will share an update on that in the coming quarters. Look out for our public roadmap announcements for more details.