*full disclosure, I work at Appfire Are you unsure about how to effectively embrace the future of IT service management (ITSM)? You're not alone. Many organizations are understandably cauti...
When you create a new issue in the automation rule, there's smart value {{createdIssue}}, which can be used further in the rule. But when you create Assets object, there's no smart value for a newly ...
In case you missed our announcement at Team '23, Atlassian Analytics and Atlassian Data Lake are now generally available for Cloud Enterprise! This includes product data from Jira Service Management ...
IT teams, get ready to rock — Team Tour: High Velocity ITSM is coming to a city near you Meet us in Barcelona, Amsterdam, or Munich in June 2023. You won’t want to miss the head...
Hello Community! 👋 Just like the last time we posted a “What’s New,” we’re coming to you following another action-packed event, TEAM ‘23. The Jira Service Management team was humbled to meet more of...
Sometimes, it is necessary to use the department or location the user belongs to in JQL filters. Natively this option is not available in Jira even if this value is present in the user's profile. ...
UPDATE: Thanks for all the sign ups! We are now full for Premium customers. We are still looking for any customers on Free or Standard thinking about upgrading. ---- Hello JSM Community! 👋 I’m...
Hello everyone! We are creating more out-of-the-box workflows in Jira Service Management so your business teams can spend less time getting set up and have more time to get their work done. Does ...
This article explains how to use an automation rule to create a new issue in the following scenario: Customers are responding to a closed ticket via email i.e., the user is using the same email t...
Update 5/24/23! Thank you to everyone who registered and joined our customer webinar last week! It was great to hear from the team at Workato on how they use automation, Assets, and analytics to deli...
I am excited to introduce apps4agile.com to the Atlassian and Jira communities! Its mission is to make information - learnings, resources, and solutions - from the Atlassian ecosystem easy...
We’re excited to announce our early access program for canned responses in Jira Service Management. This new feature will allow project admins and agents to create predefined responses that are frequ...
Hi Community, We hope to see you at Team '23 this year for some fantastic sessions and stand-out keynotes from our founders Scott and Mike, along with Academy Award-Winning Filmmaker James Cameron ...
This workaround is meant to help users that want to use cascading fields with forms or use a 3+ level cascading custom field type. So this is an option of the workaround from the features below: ...
Hi everyone, We are excited to announce that we’ll be updating the core user experience of Assets in Jira Service Management Cloud in the coming weeks. We’ve simplified the user interface and have ...
When a business grows rapidly sometimes simple things like contracts management become real pain. You can forget about notice period, or miss renewal date and then you face consequences. ...
I am excited to announce that Jira Service Management can now support up to 10,000 agents on a single instance in cloud. This is a significant increase from the previous 5,000 and comes as the result...
TL;DR: Join the virtual agent Early Access Program waitlist and be one of the first to try out Jira Service Management’s AI-powered virtual agent 🤖 Sign up here. Hi community friends 👋 We’re bu...
It is my pleasure to announce that we are officially broadening the scope of Data Residency in Jira Service Management. Our teams have been working hard to close gaps and limitations associated with ...
...ustomers. This solution is designed to help users outside of your business leverage the authentication credentials you already have for them. This project is a commitment on our public roadmap f...
Hi everyone, we are very excited to share a roundup of a few new customisation capabilities we’ve introduced in the Jira Service Management help center. Topics and external resources We had recen...
Currently, it's not possible to add more than one question to the survey using the customer satisfaction in a service project. However, with forms and an automation rule, it's possible to...
Why am I unable to link JSM Tickets to Opsgenie Alerts? When trying to link a JSM request to a Opsgenie Alert I get the following message: But why? To be able to link Jira Service Manageme...
Introducing Jira Service Management’s new Unified Authentication Experience in your help center - a single page for new and existing customers, to get help or send requests faster. Why we created a...
Summary When creating workflows in Automation for Jira, repeating actions a specified number of times can be a desirable function to have. While Automation for Jira has powerful Branching Compone...