Copy Product Data for JSM is now available to all!

[#1]

Product Update - 2nd July 2024
This feature is now GA and available to all customers. 


I’m happy to share that Copy Product Data for JSM is now available as a beta for all customers. This is now available to all customers in admin.atlassian.com and provides your teams with greater flexibility and control in the cloud.

As you build and grow your footprint in the cloud, copying your product data can be crucial in ensuring that you have the tools you need to customize each site to the needs of each team.

Here's a quick preview:

• Enhanced flexibility: Tailor each site to different teams' requirements. Consolidate sites, unite teams, or establish new sites for increased independence.

• Data segregation: Valuable for handling sensitive or confidential information that requires segregation from the rest of the organization.

• Seamless data transfer: The user-friendly design ensures seamless transfer of data to sites while maintaining your configurations.

We're still working through allowing all Jira Service Management data to be copied between cloud sites, so not everything will be copied. Head over to the support documentation to learn about exactly what moves.

If you've used copy product data for JSM in EAP before, we appreciate your contribution to bringing this feature to life! Feel free to add your comments, questions, and suggestions below.

Happy copying!

[Manas Shukla]

In case you are looking for support of Assets, Opsgenie or Knowledge Base related data, you can vote on the suggestions below

Assets and related fields - CLOUD-11887

Opsgenie related data (services, on call schedules etc.) - CLOUD-11889

Knowledge Base - CLOUD-11890

[Masayuki Abe]

@Manas Shukla 

Hi,

Could you please elaborate a bit more?

1. Is it possible to copy JSM projects within the same instance?

2. I believe that copying product data from one instance to another can be accomplished with existing functionality by using the backup and import functionality. What is the advantage of this release over the existing functionality?

[Manas Shukla]

HI @Masayuki Abe ,

1. We currently don't allow the JSM projects to be copied within the same instance. The source and destination need to be different sites. Can you talk about your use case a bit?

2. With backup and restore, you need to restore entire site's data on the destination and it overwrites any existing data present on your destination site. With this feature, you can copy data project by project to destination site. The destination site also doesn't lose any existing data when the project is copied from source to destination site.

[Masayuki Abe]

Hi @Manas Shukla

>1. We currently don't allow the JSM projects to be copied within the same instance. The source and destination need to be different sites. Can you talk about your use case a bit? 

At our site, the site administrator creates a project for each IT service menu and assigns administrative privileges to the service manager.

However, each time a new project is created, the site administrator must configure the common settings for the project. Project settings include various notification settings/SLA settings/automation rule settings, etc.There are more than 50 projects created so far.

If it were possible to copy from the templated project settings, this would relieve the site administrator of this burden.

[Carla Norman]

If the settings are the same on each project you can use a project as a template.  This will have them sharing the same configurations and changes made are reflected in every project. This check box will allow you to do this.

[Kalin U]

In addition to @Carla Norman's answer, for newly created JSM projects you can also copy automation rules as well. Sure, not in a single go, but at least you don't have to do it from scratch.

@Masayuki Abe, if you anticipate even more "copies" of the same JSM project "template" within a single site (instance), then you may consider creating a script, or even an automation rule, that leverages the Jira and JSM APIs. This is an example how this is done in JSM Data Center, but it is possible for Cloud too: https://confluence.atlassian.com/jirakb/creating-projects-via-rest-api-in-jira-963651978.html