Hello Atlassian Community đź‘‹
Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the power of Atlassian Intelligence. Now, we're excited to announce the expansion of this capability to Jira Service Management’s help center in beta, delighting help-seekers with self-service, conversational support over the web.
In the global search bar of your help center, the virtual agent will tackle your help-seekers' requests fast using Atlassian Intelligence answers, which combines the power of artificial intelligence and your linked knowledge base to automatically resolve requests.
For more details on this capability, visit our support documentation.
Joining this program grants you early access to the virtual agent in your help center, empowering your team to reduce ticket backlog and free up time to focus on more strategic work. Participation also gives you the ability to directly influence the future of AI-powered conversational support in Jira Service Management. Your feedback is invaluable as it will continue to guide us in improving these experiences for everyone.
As we continue to improve virtual agent support experiences in Jira Service Management, you'll be among the first to know about future early access opportunities, including availability on new surfaces such as portals and Microsoft Teams, as well as other virtual agent enhancements.
We're looking for a diverse group of organizations who are willing to provide regular feedback throughout the program and meet the following criteria:
If you're excited about providing AI-powered conversational support via the Jira Service Management help center, we'd love for you to apply. Here's how:
Joseph
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