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Now in beta! Virtual agent on the help center

Hello Atlassian Community 👋

Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the power of Atlassian Intelligence. Now, we're excited to announce the expansion of this capability to Jira Service Management’s help center in beta, delighting help-seekers with self-service, conversational support over the web.

 

ai answers demo 20fps2.gif

 

What you’ll get access to:

In the global search bar of your help center, the virtual agent will tackle your help-seekers' requests fast using Atlassian Intelligence answers, which combines the power of artificial intelligence and your linked knowledge base to automatically resolve requests.

For more details on this capability, visit our support documentation.

Why join this beta program:

Joining this program grants you early access to the virtual agent in your help center, empowering your team to reduce ticket backlog and free up time to focus on more strategic work. Participation also gives you the ability to directly influence the future of AI-powered conversational support in Jira Service Management. Your feedback is invaluable as it will continue to guide us in improving these experiences for everyone.

As we continue to improve virtual agent support experiences in Jira Service Management, you'll be among the first to know about future early access opportunities, including availability on new surfaces such as portals and Microsoft Teams, as well as other virtual agent enhancements.

Who can participate

We're looking for a diverse group of organizations who are willing to provide regular feedback throughout the program and meet the following criteria:

  • Currently on a Jira Service Management Cloud Premium or Enterprise
  • Have toggled Atlassian Intelligence for Jira Service Management
  • Have help-seekers with Atlassian accounts
  • Have at least 20+ articles in Confluence or Jira Service Management-native knowledge base (in English)
  • Non-HIPAA Compliant

How to apply:

If you're excited about providing AI-powered conversational support via the Jira Service Management help center, we'd love for you to apply. Here's how:

  1. Review criteria: Ensure your team meets the participation criteria outlined above.
  2. Sign-up for the waitlist: To participate, fill out the application form with details about your team and usage plans. Our team will then review and select participants based on a detailed set of criteria and impact of participation.
  3. Get access: If selected, our product team will be get in touch in order to grant you access and provide further instruction.

4 comments

Muhammad Fahad
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 20, 2024

That's great news @Joseph . Looking forward to giving it a try. thanks

Trevan Householder_Isos-Tech-Consulting_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 21, 2024

Super pumped about this. Looking forward to using these features!  Thank you!

YY哥
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 3, 2024

Hi @Joseph 

Cool chatbot AI~ Could you please share a high resolution gif demo? The above one is a little blurry and fast.

Thanks,

YY哥

Henri Volk _amily_ June 3, 2024

Hi Joe, so if I read correctly, there is no need to apply if we are on standard plan, right? As this will not be offered as an add on option but related to the higher plans only, right? :-(

Best, Henri

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