Happy JSM June'24 ☀️

[#1]

Hello Community! This June, we are going in on all things Jira Service Management. Throughout the month, we’ll provide Community members with a ton of fun opportunities to learn more about Jira Service Management and connect with our product team.

We’re announcing new challenges and content every week to help your teams deliver service management at high velocity. Some of these activities include:

• ✨ Product team spotlights: Meet the product team behind Jira Service Management and learn their top tips and tricks for topics such as AI and asset management. You'll even get a chance to ask them all your questions during the Ask Us Anything session.
• 💙 Team appreciation: Participate in our weekly challenges for a chance to win Atlassian sponsored prizes for your whole team (did someone say pizza party?)!

To add to the excitement, we’re launching a special collection of JSM June badges that you can earn by participating in our weekly challenges.

Here’s what we have planned! Links with full JSM June challenge details will go live at 12:00 AM ET each day.

• Week 1:
  • Monday, June 3: Service management superheroes, unite! 🦸🏻‍♀️
  • Wednesday, June 5: Getting started with Jira Service Management 🌱
• Week 2:
  • Monday, June 10: Service management unsung hero appreciation 🌼
  • Tuesday, June 11: AI product spotlight ⭐
•  Week 3:

  • Monday, June 17: Switch success storytime 📚 

  • Tuesday, June 18: Ask us anything!❓

  • Thursday, June 20: Service superlatives - “voted most likely to” ✅

•  Week 4:
  • Monday, June 24: Assets product spotlight ⭐ 📚
  • Tuesday, June 25: Incident management product spotlight ⭐

  • Wednesday, June 26: Spreading service management love ❤️

  • Thursday, June 27: Better together product spotlight ⭐

Our team is so excited to connect with this Community and help you all discover new ways to use Jira Service Management. Be sure to watch 👀 this post for automatic updates every time we share a new JSM June challenge (the watch "eyeball" button is located at the bottom of this post)!

At the end of the month, if you’ve participated in at three JSM June’24 activities (and commented on each), you’ll earn our mega JSM June badge! No further action is needed from you to redeem this exclusive badge - you’ll be able to find the JSM June '24 badge in your Kudos tab no later than July 3rd, 2024.

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New to our Kudos program? Join the Community Contests & Kudos group to learn more and stay up-to-date on opportunities to earn exclusive badges on the Atlassian Community.

[Pramodh M]

@Emily Dang Onboarded 😄

Excited for the challenges!

[Olimpia Estela Cáceres-Brown]

Great idea!  I'll share this with my colleagues. Thanks!

[Eric Watson]

Is this for Data Center, or Cloud?  I feel that this should be explicitly called out in the announcements.

[Emily Dang]

Hi @Eric Watson, JSM June is for all Jira Service Management users, regardless of deployment.

[Eric Watson]

@Emily Dang That is not a very technical answer for a technical community.

The product announcements I received appear to reference Cloud, as AI components consume too many resources to run locally (and Atlassian wouldn't make those technologies behind them available outside of their purview and control, even though it would be extremely difficult to decompile).

The three items in the announcement email were as follows:

* Now available: Showcase objects from Assets in Confluence!

* Virtual agent on the help center now in beta!

* New AIOps capabilities: alert grouping & post‑incident review generation

Can you please clarify explicitly which products these three announcements are for?

[Emily Dang]

Hi @Eric Watson! It looks like you are referring to our IT Insider newsletter that went out this morning. This newsletter is catered specifically for our Jira Service Management Cloud customers since we don't have regular release notes like we do for JSM Data Center. The three features you mentioned above are new capabilities in JSM Cloud. 

As for the JSM June challenges, some of the product spotlights are specific to Cloud but we're hoping to see the creative ways customers like you are using Jira Service Management, regardless of deployment. 

Please let me know if this helps!

[Jean-Marc Du]

JSM June all the way ! 

[jessica_hampton]

A question for Avani Solanki Prabhakar after the 6/6 session? :) From the HR perspective, as you learned what your end users wanted assistance with via the portal, what are some resulting custom issue types your team created beyond what's offered in the HR JSM Project template?

Examples of more sophisticated HR use cases, and extendibility over time, not only help IT teams scale the initial buildout with HR, it gives us real-world possibilities to mock up when creating a JSM POC for their input, suggestions and initial buy-in.

Thank you, what a great session!

[Andy Gladstone]

Looking forward to the content and the challenge. Coming off of the marketing push to End BSM NOW at Team '24 (and all of the signage and presence in Las Vegas) I am pumped for the follow-up this month!

[Vronik]

Great, I will be very attentive, plus June is the month I like the most of the year because summer begins and I celebrate my birthday

[Amanda Barber]

@Emily Dang - should there be a new post live for today?

[Summer Hogan]

Woo-hoo! This looks like fun given I don't know much about JSM! 

[Kai Becker]

Love it! Just stumbled upon this now and need to check in every day 👌 

[Jeremy Cooley]

Hey @jessica_hampton! 

Thanks for attending the HR webinar earlier this month. :) I wanted to quickly clarify your question: you are curious to learn what custom request types we have made for our employees beyond the ones that come OOTB with the HR service management project template? For example: 

• Talent Mobility - facilitate the movement of employees within the organisation to fill skill gaps, promote career development, and retain top talent.
• Raise a workplace concern - provide a safe place for employees to raise concerns, feedback, or suggestions, ensuring their voices are heard and addressing issues proactively.
• Nominate an employee for promotion - put someone forward for promotion, use JSM to bring collaborators and data into the discussion to assess.

Thanks for confirming! :)