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Jira Service Management
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For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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Hey Community, I’m Gabriel, the Product Manager who looks after Jira Service Management’s Change Management features. For those of you who are interested in using Jira Service Management to manage ...
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With JSM June for #atlassian-authors this gives me the perfect opportunity to mention the session I will be leading at META-INF Atlassian Day 2021 where I will be doing a step through demonstrat...
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Hello Community! This June we’re going in on all things Jira Service Management. Throughout the month we’ll provide Community members with a ton of fun chances to learn more about JSM and to share ...
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Happy JSM June, y’all! This month is a chance for you to learn more about Jira Service Management and have fun while doing so. This is the first challenge of the month, and by participating, you wi...
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With Jira Service Management, every service project comes with a pre-configured cloud email address. However, in many cases teams already have a brand email address that customers are familiar with t...
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With Jira Service Management, every service project comes with a pre-configured cloud email address that customers can use to interact with your service team and open requests. Jira Service Managem...
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Good news for those that have been eagerly awaiting this release! The REST API for the integrated version of Insight for Jira Service Management Cloud is now available. This API can be used to ge...
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One of my favorite (if not THE favorite) features that Atlassian has recently rolled out is the ability to do Approvals by Email within Jira Service Management (JSM). This was in response to a long o...
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2021 is flying by, and the Halp team has been hard at work cranking out new features for you. We’ve spent a lot of time this quarter adding improvements that offer a more streamlined experience for...
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You may have noticed some recent changes to Queues inside of Jira Service Management (Star your favourite queues). Today I would like to introduce a powerful new feature designed to help teams manage...
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...MAIL . ':' . APITOKEN, CURLOPT_POSTFIELDS => $json, CURLOPT_HTTPHEADER => array('Content-type: application/json','User-Agent: x'), CURLOPT_RETURNTRANSFER => true, C...
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Hello Community! We’re excited to announce that Jira Service Management Cloud now supports the ability to approve requests directly from an email notification – a long-requested feature from our cu...
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With Team21 just around the corner the focus is on how service teams can improve and cultivate their client success. Any successful team has at least one or more success factors covered: Make clie...
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With Jira Service Management, you can create an online portal for every service project that customers use to interact with your service team and file requests. Jira Service Management makes it sim...
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Hi Community, Since Insight was recently released as part of Jira Service Management Premium and Enterprise plans, this question has come up a lot. Currently, there isn’t a pre-built template fo...
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This morning, Atlassian announced the acquisition of ThinkTilt, the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their orga...
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Today after updating browser, fortunately, my Github account start to use the dark mode, so I am so happy. Long time ago it was a needy feature to me. On-Prem: https://jira.atlass...
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hi, everyone! Thanks for joining this week's webinar!, "5 reasons to upgrade to Jira Service Management Premium". Here are the resources we mentioned, and the top questions with ...
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...earch = USER.search_user(names, pull="active", user_type="customer", skip=True) for name in search: get_account_id.append(name.get("accountId")) for aid in get_account_id: delete = L...
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Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
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Is your company using shared Slack Connect channels to provide customer support? For most SaaS companies, the number-one driver of long-term growth isn’t acquiring new customers....
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Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.16 ...
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Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video,...
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Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video,...
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