I’m Gabriel, the Product Manager who looks after Jira Service Management’s Change Management features. For those of you who are interested in using Jira Service Management to manage changes, we’re excited to announce our native change calendar!
We built the change calendar so you can schedule and view changes that are happening, reduce risk, and streamline your change management processes.
You can access the calendar now through any Jira Service Management IT service management (ITSM) project. Soon you’ll be able to use it in any of your Jira Service Management projects – in the future, we’ll be rolling out the capability to turn on ITSM functionality for all other JSM project types.
You’ll be able to visualise all of your past, present and future changes in one place. Or, if you need to get more specific, filtering means you can see only the changes that matter to you.
You can filter down to changes on particular services, so you can make sure your critical services are kept safe. Or, if you’re responsible for a project, you can just see the changes on that project. Want to just see changes that are in planning, or waiting to be implemented? You can do that, too, with status filters.
Now that you’ve got a comprehensive view of your changes, you might need to move a few around. Or maybe you’ll need to schedule a new one?
You can create, edit or reschedule changes directly from the change calendar - it’s as easy as dragging a change to a better time, or selecting a time to create a new one. Need to see more information first? You can click on a change to get critical information about it, and to edit that change if need be.
What if you’ve just received a new change request, and want to make sure it’s scheduled at the right time? You can schedule changes straight from the issue view, without needing to exit to look at the calendar.
You don’t need to do anything to get started - any change requests with ‘Planned start’ and ‘Planned end’ dates populated will show up on your calendar automatically.
In the coming months, we’re adding freeze windows and maintenance windows to the calendar, so you can define the right and wrong times to schedule a change. Keep your eyes out for more info.
As we continue to build out change management, we’re eager to hear what the Atlassian community thinks. I’d love to talk to you about how it’s been working for you, what we can do to make it better than ever. Whether it’s about the change calendar, or our other features, I’d love to chat with you!
Please reach out at firstname.lastname@example.org.
Gabriel RaubenheimerAtlassian Team
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
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