Jira Service Management

Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video,...

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Check out a fireside chat with Business managers from G2 and Pipedrive moderated by Halp’s former Co-founder. Learn why their IT and business teams looked for a better way to support their teams wher...

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Hi Community!   The former Mindville Insight team have been hard at work bringing greater integration between Insight and Jira Service Management.   You may have heard we integrated Ins...

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Insight in Jira Service Management is currently available as part of an Early Access Program (EAP). Insight in Jira Service Management is the new asset and configuration system that c...

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We recently rolled out some changes to the request types pages. You might remember the old experience…   And you might be familiar with the new experience… ...

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2020 was one wild ride of a year for all of us, especially for internal support teams. Many of us shifted from the norms of in-person meetings and support to video calls, Slack/Microsoft Teams messag...

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We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

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I was looking through different community questions, when I came across this post. It was a unique case and it got me wondering if it's necessary to have such information at your disposal and what wo...

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We use Jira Service Management as the front facing solution for customers to report issues and feature requests for our products. As we use other Atlassian products, Jira Service management inte...

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Hello Jira Service Management community! It's time for some more advice for working with Insight. We’ve spoken about what data to include in Insight, we’ve discussed how to structure it, the next ste...

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Hi Atlassian Community, My name is Emily and I'm a product marketing manager on Atlassian's ITSM team. I'm excited to share some new updates from our most recent release, Jira Service Management Ser...

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今回はCloud版Jira Service Managementのカスタマーポータル上にフィールドを追加する際の手順を一歩ずつご紹介したいと思います。 今回の題材はサンプルで用意されている「Set up VPN to the office」のリクエストタイプを題材にデフォルトのフィールドの Summary（要約） Description（説明） Attachment（添付ファイル） ...

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  Atlassians are among those millions of chat platform enthusiasts. We use Slack to facilitate real-time conversations within and across teams, to share news, and – as chat has become an integ...

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Hello again! I hope you’re keen to learn more about Insight. Following on from my previous article where I shared some advice on how to decide what should go into Insight, I’m back to discuss how to ...

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Atlassian University is experimenting with short duration courses. We will use the short duration model for the upcoming ITSM/JSM Cloud training. As part of this experiment, I’d like to gather your i...

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Hi Atlassian Community, I’m Molly Bronstein from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center ...

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In a digital work environment, team messaging apps like Microsoft Teams have become the backbone of an organization’s real-time collaboration. We’re proud to announce today that what began as an idea...

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Check out this short video to learn how to manage problems in Jira Service Management: You can learn more about Jira Service Management here.

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Check out this short video to learn how Incident Response works in JSM: Watch the next video in this series - How do I manage problems in Jira Service Management? And learn more about Jira ...

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Check out this short video to learn how to set up the Incident Management features in JSM: Watch the next video in this series - How does Incident Response work in Jira Service Management? ...

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Check out this short video to learn how Change Management works JSM: Watch the next video in this series - How do I set up the Incident Management Features in JSM? And learn more about Jira...

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Check out this short video to learn how to manage requests in JSM: Watch the next video in this series - How does Change Management work in JSM? And learn more about Jira Service Manag...

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Update! The High Velocity Badge Contest concluded on December 31. Thanks for participating! Look for more opportunities to earn badges related to Jira Service Management near Team 2021 (formerly Summ...

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Hello! I’m back again with some more helpful tips on working with Insight. This will be a three part series that covers what data should go into Insight, how it should be structured, and how to keep ...

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Halp has completed its first quarter as part of the Atlassian family! While we haven’t been able to meet our new teammates in person, we’ve enjoyed getting to know them virtually, and continuing to b...

• halp