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How do I get started with a request widget on my website?

Every Jira Service Management Project comes with an embeddable widget that is like a mini-portal and can be embedded any web page that you control. Customers can send requests from anywhere; no login required. Widgets offer flexible customization, you can tailor a widget’s appearance and available fields, and check a preview before you add it to a web page.

Jira Service Management makes placing a widget on a web page simple and straightforward with just a copy and paste of the widget embed code. Furthermore, when a widget is embedded on a web page any changes to the widget will be automatically reflected on the page it's embedded on.

Widgets can also be added to multiple web pages. However, it is important to note that each project comes with one embeddable widget.

Check out this video to learn how to: 

  • Get started with creating a service request widget from an ITSM project
  • Enable the correct settings and privileges required to successfully open a widget for requests
  • Customize a widget
  • Understand how a Jira Service Management widget will present and accept requests on a web page once it has been embedded


1 comment

Mohammed Amine Community Leader Jun 10, 2021

Interesting article


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Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

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