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Adding automations to your Service Management solution

With JSM June for #atlassian-authors this gives me the perfect opportunity to mention the session I will be leading at META-INF Atlassian Day 2021 where I will be doing a step through demonstration of how Scriptrunner can supercharge your Service Management solution showing examples of scripts, listeners and behaviours. 

All of these are quick and simple to implement but can save a lot of time for your agents in supporting your solutions. 




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Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

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