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Jira Service Management
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...eplies” to designate a queue as sensitive. When someone publicly posts a question in an associated request channel, all replies will automatically move to a DM, allowing end-users to comfortably r...
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Our latest feature helps us bring your Halp ticketing experience in Microsoft Teams to a whole new level: introducing Halp Ticket Details view. With the Ticket Details view, agents can cli...
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...se public Slack channels for their questions, when it comes to teams like HR, Legal, and Finance, it’s not uncommon for requests to deal with sensitive details that are best not shared publicly. F...
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The integration of Insight for Jira Service Management Cloud brought a number of improvements compared to the standalone Insight app. This post will highlight the most significant features and differ...
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Hello Atlassian Community, Emily here from the Product Marketing team at Atlassian with some new exciting updates for Jira Service Management Server and Data Center 4.19 (full release notes here). ...
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...ith empty char */ if (containsSpace == true) { attrValue = attrValue.replaceAll("\\s","") } /* debug value */ // log.warn("New value: " + attrValue) /* Create the new attribute bean b...
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THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...
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チャットで同じような質問の対応に時間を取られてしまう…ということはありませんか？ リモートワークが主流になりつつある今、チャットでのコミュニケーションは非常に便利ですが、その気軽さゆえに同じような質問や問合せがたくさん来てしまい、手に負えなくなってしまったり、同様の対応の繰り返しに無駄を感じているという方も多いのではないでしょうか？ アトラシアンの新製品「Halp」は、Slac...
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Today, we have the privilege of featuring Community member @Kaj Sennelöv, a Team Lead and PM who has embraced change toward success and growth at Twikit. Read on to hear more about his path, h...
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G’day Jira Service Management Community! My name is Christopher, and I’m an Engineering Manager on the Jira Service Management team. We recently announced group approvals in Jira Service Manageme...
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Hey Community, We are excited to announce that we’ve added a better way for Microsoft Teams users to visualize and access your current Halp tickets. Introducing the Halp Tab for Microsof...
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Jira Service Management (JSM) serves as an innovative ITSM system for dev, IT Ops or business teams. Through an integrated service desk, customer or user requests can be worked on. Furthermore, issue...
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If you have been working with Jira Service Management for a while, you may know that it’s not possible to prevent notifications to be sent to specific customers or organizations. When turning off not...
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Jira Service Management bug reporting capabilities empower everyone within the organization to easily report software defects by leveraging a Jira Service Management portal. Bug reporting portals are...
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We recently launched a new ERP system for HR and Finance. To the end-user it is a single system. In order to better serve the users and provide a streamlined way for them to submit reques...
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Jira Service Management provides some excellent templates to help you get started. One template is HR service management and it provides a great way to help new employees on-board and off-...
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Atlassian has created a plethora of project templates for Jira over the last couple of years. This makes it easy for anyone to get started using their products. Each template has been tai...
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One of the most common questions that we get from our larger clients is whether they should combine all of their Help Desk teams into a single project or have multiple projects. If you just want the ...
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Recently our company built a demo JSM Service Desk that integrates with Insight (Better Snacks Through JSM). Our Snack Service Desk allows customers to order a snack, chocolates only at the moment. ...
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G’day Jira Service Management Community! My name is Christopher, and I’m an Engineering Manager on the Jira Service Management team. We recently announced group approvals in Jira Service Manageme...
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Hi! In that article, I will show how to adjust default ajax timeout for JSD portal and will request manageable functionality from Atlassian :) So that story starts from long-running timeouts ...
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Today, I would like to collaborate with the community about the real usage of Insight for Jira in world instances and provide my feedback. As we know on Cloud, Insight for Jira has a limit of ...
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Hello everyone! We are happy to announce that we have just shipped the ability to migrate from the old Insight - Asset Management Marketplace App to the new Jira Service Management integrated Insig...
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Jira Service Management now supports the ability to connect a custom Google mailbox to create requests from incoming emails using OAuth 2.0. Gmail’s end-of-support for basic authentication was plan...
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Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
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