Hi Is there an option to import multiple values for a custom field? Currently need to add a list of countries Thanks
Example, I want to to create a table where in a cross-business project wherein I should be able to filter based on domain IDs/email ID such as yashwani@xyz.com and johndoe@abc.com. Is there a dimensi...
Hello, I'm looking into working more with Groovy when it comes to automation and post scripts (more specifically in the "Assets Post-Function" post script option). Are there any thorough ...
The estimated hours in the user story do not count the hours recorded in its parent's subtasks.
Hello- We are in the process of migrating all our teams to Jira SM. There are apprx 20 teams which will have their own Service desk created in JSM and all of them would make their desks visible on t...
I am looking at creating a Proof of Concept on JIRA Service Management by either using the promotion for 10 licenses for free or 1-3 Licenses that come free. When clicking activate, a message appe...
Is JSM has logs? Everything changes that were made in the project will record the logs.
Hi, I want to generate a Report for How much time to Close the issue/Request? how to generate a report and share this to the Users? Kindly help me out with the navigation steps Thanks,
I Have a customer portal (service project) called onboarding. When I am singed in it says Onboarding and when I am not it says test. See attach ments. Please help
Support desk users who are working on tickets are getting update notification emails which state the ticket has been updated by myself and I haven't even looked at the ticket. It is happening when a...
When costumers want to raise a request on behalve of a certain person in the portal, then they see a lot of irrelevant suggestions in the drop down menu. Is there some way of removing or modifying t...
I'm trying to setup SLA for Change Management where I want to check the change is closed before the Planned end date or not. If "Yes", then SLA met else Breached. I planning to have a SLA goal of one...
I am using the JIRA service desk in another account. The service desk portal is accepting assignments from users who do not have permission to use JIRA. However, when I create a ticket by enter...
Hi Team, We have different JIRA Projects (Consider as JIRA project A/B/C) for different teams. I have created a jira customer portal for one of the JIRA projects. We are aiming to make this portal...
Hello, We have added a new value in "Customer Request Type" and are trying to search the list of open tickets having that new value together with newly added fields. We have successfully extracted t...
I created a portal through Jira Service Management. I have one problem, I want to set up an issue (ticket) using my portal even if I don't have a Jira account, so how do I set it up? Summary: I...
I can't find the admin pages to customize which fields appear in the customer portal request list.
I'm still learning the functionality of Jira, I was a little shocked to discover the following I've looked on line for any articles to explain this with no luck hence the reason to ask the community...
Hello all, Our company had previously used ServiceNow where it was configured to automatically remove user (agent-side) licenses after 30 days of no activity. Due to our JSM license cap I'd like to ...
We are currently trying to create a maintenance portal and we need to have our customers able to select their manager with a user picker. The issue we are facing currently is that any user that is...
I want to add a custom form and make users answer so that user can first decide self-serve options before submitting the ticket. But when the form is associated with the request type, it is added to ...
Hello, Is it possible to change a custom workflow status to a default Jira workflow status (example: opened to open ) without creating new workflows for the existing projects? Like a bulk change or ...
Estimados, tenemos la necesidad de deshabilitar la creación de tickets por medio de correo electrónico, sin que esto afecte la recepción de comentarios que se realizan por medio de: "responder a todo...
Hi All. I am wondering if there are any limits to "nesting" or conditions you can have in a dynamic form. EX: What change do you need? A B ...
I am importing a CSV and using IQL to do the mapping. I have references to a different schema. According to some of the videos I have watched, I should be able reference different ...
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