How to customize Customer Request List (JIRA 4.2.2

[Applied Minds]

I can't find the admin pages to customize which fields appear in the customer portal request list.

[Melo]

Hi, @Applied Minds

In the link below you can find how to configure Request types and organize them into groups.

https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html 

I hope that helps.

Cheers,

Melo

[Applied Minds]

I already know how to setup requests and groups- what I am looking for is a way to customize how they appear in the "list" when a customer clicks on "Requests" and sees their history.  Right now, I see Type, Reference, Summary, Service Desk, Status, Requester.  I'd like to add Created Date and Updated Date columns if possible.

[Melo]

Understood, in this case, I think you will need a 3rd party app, below is an example of an app that provides this feature, but you should check the marketplace just in case there are better options. https://marketplace.atlassian.com/apps/1219647/my-requests-extension-for-jira-service-management?hosting=datacenter&tab=overview

Cheers,

Melo

[Denitsa Stefanova]

Hi @Applied Minds

Out of the box you are quite limited in regards to field customization options in the customer portal request list. Therefore, my team created an app, called Advanced Portal Reports, which gives you handful of options for personalization and customization of the customer portal and other features, such as exporting in Excel and etc.

Cheers,

Denitsa