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I am looking at creating a Proof of Concept on JIRA Service Management by either using the promotion for 10 licenses for free or 1-3 Licenses that come free.
When clicking activate, a message appears advising, "billing will begin immediately / existing users will gain access / Change Plans at anytime....".
Can you confirm if I will be charged or if this is just default messaging? (Or how can I check prior to clicking the button that I will not be charged)
To add extra info: Currently working in a business that uses other JIRA products and possibly already used this functionality in the past.
Hello @jamie_peppard ,
Welcome to the Atlassian Community!!
As you have deactivated the Subscription it will ask you to reactivate, please click reactivate and check subscription model like if you are using Free, Standard, or Premium. If you are using free, then no issue or else you will have to change to free subscription model. You can follow below instruction to check and modify.
You can manage your subscription via your Admin settings:
I hope this information helps.
@Mayur Jadhav thank you for your response. I can confirm the steps would have worked....but
This did try to bill us immediately for 23 users. I specifically asked if there was a way before enabling this, if it could be checked.
It looks as though any Site Admin (even if this was configured for Jira Software) are automatically added to JIRA Service Desk price plan.
Hopefully/thankfully I spotted this before heading off for the day.
Is there anyway of removing other Site Admins from the price plan? Or if this would need to be a permissions overhaul?
No, if he is site admin, he will have access to all products of that site. Only organization Admin and Site Admin can revoke site admin access by removing him from the site admin.