Get product advice from experts

Ask a question →

Join a community group

Find a group →

Advance your career with learning paths

Take a free class →

Earn badges and rewards

Connect and share ideas at events

See the calendar →

Community
Products
Jira Service Management
Questions
Name of customer portal different when logged in

Name of customer portal different when logged in

I Have a customer portal (service project) called onboarding. When I am singed in it says Onboarding and when I am not it says test. See attach Screenshot 2023-02-07 at 10.36.37.png Screenshot 2023-02-07 at 10.35.25.png Screenshot 2023-02-07 at 10.37.46.png ments. Please help

1 answer

0 votes

Hi Bianca,

Are you sure those are the same portals? Look at the ID in your URL, is it the same number?

Depending on permissions you will see different portals if your logged in or not.

When you go to the homepage of your portal you should see all portals you have access too with your account.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Yes exactly the same. I only have 2 available portals.

Screenshot 2023-02-07 at 13.17.42.png

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Fixed, it was a translate issue

language support > dutch (in my case) pffff

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Charlie Misonne likes this

oh ok! glad you found it :-)

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Product Admin

TAGS