Add a filed to the search result

[Takak Ohashi]

Hello,

We have added a new value in "Customer Request Type" and are trying to search the list of open tickets having that new value together with newly added fields. We have successfully extracted the list through a new search criteria. However, we have a challenge to add the new fields to the search result.

Normally a new filed can be added using "Columns" button in which we can select a field to be added. We have followed the step to add a new filed to the search result list. The operation did not make any errors but that file did not appear in the list. 

Then we tried the other way in which we used "---" button in one of the tickets at the right end, thereafter we selected "Add field" and selected the new field. The result appeared as attached telling "The field was added successfully, but you do not have edit permission".

It looks the message is telling that the field has already been added to the ticket (actually there it is). The issue seems to be in the operation using "Columns" button. We would appreciate any help to tell what was supposed to do in that operation.

Kind regards,

Takaki Ohashi

[Joseph Chung Yin · Accepted solution]

@Takak Ohashi -

Hi Mr. Ohashi:

Can you confirm if that the "Customer Request Type" custom field has been exposed to your project's issue type screens configuration and it is in scope in your project's field configuration scheme associated to the issue types. 

Typically, using the Columns operation in your search results screen, it will expose the field as a column.

Please provide of your findings.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Takak Ohashi]

Hi Joseph,

Thank you for your suggestion. Yes, the custom field of "Customer Request Type" is found in the relevant issue type named as "LSIT Support Request". The issue was not replicated at my desktop and that custom field was successfully addd to the search result. I have copied and sent the URL of the result to the user who was facing the issue and he was able to use the same search having required custom field.

Kind regards,

Takaki Ohashi