We have a knowledge base that we have created in Confluence that we have connected to a Jira Service Desk. How are the related articles that display selected? What determines relevancy? Is it a combi...
Hello everyone, I am trying to create an Insight custom field with its values based on another insight custom field. Giving a little context I have a 3-level hierarchy of insight, starting with the ...
I have a JSM project admin that's looking to filter/sort their comments panel by internal vs external comments - so they can view internal comments only when looking at an issue. The issues on this ...
Hi all, thanks for helping! I'm trying to comment on a request via Postman https://api.atlassian.com/ex/jira/{cloud-id}/rest/servicedeskapi/request/{request-id}/comment Using basic Auth Usernam...
*Client cannot have access to our Jira platform, ONLY the portal* I need an approval field (single pick list) on a portal page intake form. The only way I see for this approval process to work on th...
I'm customizing my form in French and wondering if you could help me to change the default sentence to French. all the other fields are updated automatically by JIRA but not the Email Confirmation. ...
Hello, Is there a sample of Jira's OpenAPI json doc for 8.20.7 that could be for just one or two paths, for example Create Issue? The document currently has all the paths and this is more than...
Hi all ! I'm wondering is it possible in Jira Service Managmet to set up this: We have partners who have they own clients, we want partners to be a first line of support for they customers....
Hello team, I’m not sure if this is the correct place to ask, if not can you please direct me to what is or where I could find some help? About my question: I’m working on a Watson Assistant (new ...
Hello, We are trying to create Sub-Task automatically for few Request Types and would like to assign the Main ticket summary to Sub-Task. Any suggestion, how can we assign the main ticket summa...
Bom dia Alguém ja passou por isso aqui perdi varias funções do projeto desdo dia 3 de junho . Portal não tenho mais acesso (https://italytec.atlassian.net/servicedesk/customer/portal/2), algum...
In our company we're 30 users using JIRA software on Standard plan, we have multiple customer support projects and also one main project that has all projects inside of it. Now, we're thinking to hav...
I need a some help on trello When a trello card is moved by some of our team it needs to be emailed to client who is the project for I need a power up that does that email to clients automati...
Hey over there! How can I update comments in the tickets across 2 different projects? E.g. I have two tickets linked: Project A and Project B. I comment in the Project A ticket, and I want ...
Can one employee be a member of more than one Opsgenie team? Are there any other restrictions on creating teams?
Hello, I have just installed the jira X-ray plugin for my team testing job. But jira shows view-issue-section.error.custom-fields-not-configured.message error in one tab after creati...
There should only be a Clone and Archive options for the Test Case. Currently, we are seeing this available in all other issue types (Test Plan, Test Set, Test Execution, Pre-Condition). &nbs...
Hello. There is a group of people for whom I had to create a dashboard, inside the dashboards I use standard gadgets, by clicking on which you can go to the list of tasks and view each task individua...
JIRA Service Management training available? or a tutorial guide?
I created a Workflow in the Demo Project. Now I would like to use that same Workflow in my Active Customer Support Project. How do I import the Workflow created in the Demo Project enviro...
Hello. Trying to connect Forms dropdown field to Insight using a data connection but cannot figure out how to authenticate. I thought it just wasn't supposed or allowed to work until I found this ans...
We are new Jira SMC customers. We noticed that the ticket count starts at 1 and we are up to 16 as we test. Is there a way to reset the ticket count number? Are we able to modify the number if we wan...
Hi all, first time posting, glad to be here. I have spent quite a bit of time troubleshooting an issue and I am stumped and could use some advice. I also could not find an answer to this already in t...
When a customer submits a request in the JSM portal, after it goes into the JSM project queue, it gets cloned to a Jira Software project for the developers to work on. I have an automation rule set u...
Automation 1: Is manually triggered by jira-servicedesk-users and since we exceeded the limit (65) of components we have to create a new automation For the new automation, can this be triggered when...
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