Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,111
Community Members
 
Community Events
165
Community Groups

When adding People to project under "Service Desk Customer", does this give person a jira license?

*Client cannot have access to our Jira platform, ONLY the portal*

I need an approval field (single pick list) on a portal page intake form. The only way I see for this approval process to work on the portal is to filter the Approver field to project role = service desk customer.

My concern is I thought you could only add users to the Customers list of the project in order for the user to not have access to Jira and only have access to the portal page? If I add a user to Project Settings -> People and give the user "Service desk customer" setting will this ONLY give the user access to the portal page?

If not, how do I set this up so I have a list of approvers on the approver field without giving them jira access?

Thank you!

1 answer

If you add someone as a Customer, they do not have access to the Jira platform- they only have access to the service desk project you added them to.  If you list that customer as an approver in an approver field, then they will be able to approve/deny the request from the customer portal (or by e-mail if you enable it in project settings).  

Hey Josh, this has to be a single picklist of multiple approvers so I can't default to one user. When you create a filter on the field you do not have an option to select Customer users hence the project role belowScreen Shot 2022-06-06 at 12.54.03 PM.png

Field configuration below

Screen Shot 2022-06-06 at 3.07.18 PM.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

484 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you