*Client cannot have access to our Jira platform, ONLY the portal*
I need an approval field (single pick list) on a portal page intake form. The only way I see for this approval process to work on the portal is to filter the Approver field to project role = service desk customer.
My concern is I thought you could only add users to the Customers list of the project in order for the user to not have access to Jira and only have access to the portal page? If I add a user to Project Settings -> People and give the user "Service desk customer" setting will this ONLY give the user access to the portal page?
If not, how do I set this up so I have a list of approvers on the approver field without giving them jira access?
If you add someone as a Customer, they do not have access to the Jira platform- they only have access to the service desk project you added them to. If you list that customer as an approver in an approver field, then they will be able to approve/deny the request from the customer portal (or by e-mail if you enable it in project settings).
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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