Receiving error message on mail handler: Your request could not be created. Please check the fields have been correctly filled in. Please provide a value for required field 'customfield_10037'
To create tickets I forward sometimes email to Jira. If I do so the email body is not readable in Jira. How can I solve that. Attached capture-3 the original email body, in capture-1 and capture-3 th...
Hello! I am having issues getting our Insight CSV import working properly. Assets are split across hardware types: Computer, peripheral, infrastructure, etc. Assets are imp...
We have a requirement to reset an SLA at certain conditions so we subscribed into Time to SLA by Appfire cause they provide the functionality we need. We've been running this for months no...
Our Jira Customer Service desk portal is currently not open to the public. We have to add in an account in order for our customers to access our service desk portal. We need to keep it this way for h...
Hi I am using Jira service Management server, I have 2 questions 1. can we change issue type in automation 2. can we calculate the time between 2 status (waiting for support to in progress) ...
I can archive a Software Project successfully but I don't see the option to archive the service desk project. Can you assist me?
We have an automation that is simple... When the issue is created notify XXXX. Users are requesting to NOT have it triggered when subtasks are created. I don't see a way to set for that. Am I missing...
Hello good morning I have a question, what happens is that I am entering users into a Jira Service Management project. But I am noticing that in the email box it does not bring anything, it only bri...
Hello together, i have 2 Custom Issue Field linked to an Insight Object. The custom Field works fine within the issue screen for my requests. Now i want my Uses to use the new Form Feature f...
I want to be able to create an automation for one of our servicedesk that includes a service request to be able to create daily checks for example and have it assigned to an servicedesk customer. Th...
Hi I wanted to know if there is a way to count the total number of tickets per organization (customers) per month with a dashboard/report? I tried with an JQL advanced search it works and also by a...
I want a field to be Read-only in transition screen in jira. can it is possible ?
Anyone know of a way to 'group' MS Teams notifications together when multiple issues are identified in an Automation? Right now, if more than one issue is identified the automation will send 1 Teams...
Hi, I am currently working on a python script for Jira Insight insertions. I succeeded, not without difficulty, to insert some objectschema, objecttype and attributes. However I am stuck with trying...
HI, we have a scripted issue picker field in our customer portal, but for the customer no issues are displayed. For me and other colleauges it works. ? Need customers more per...
Hello, You can change the email address through which the notifications are written to the client, for example so that it would be the same to which the clients write the tickets. Thanks and regard...
Have a user that has a corporate distro as his only email address. He was added as a requested participant in one of our Helpdesk tickets. When he receives email updates about said helpde...
Hello firends, :D When i retrieve fields from result.body issue reqeust ( result.body.fields.customfield_10024 ) (Or directly from the script issue.fields.customfield_10024 ) It comes nul...
Hi All How can I pull a report on "Time Work (logged)" on all tickets? This is when I logged time on a ticket.
Hi There! In our project we have two organizations with customers. Let's say organization A and organization B. When a customer from organization A uses the email request to open a ticket, Jira will...
WHen reporting an issue through this widget, if the email inserted is different than mine (or any person in the team) the issue is not uploaded to the issues dashboard. I think I have config...
Dears, Can you please support me with the correct procedure for Jira service management project backup ? and what will be backed up ( Issues- workflows ....etc )?
Hi, I have changed some names and flows of the Workflow for my project. And for some reason the description of "Waiting for Customer" transition still has the old description: "Respond to ...
Hi, than'u very much for this truble... I've recently started to use the free version of Jira Service Management. i've added 2 fake customer for testing the pruduct but i can't manage the informat...
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