Hello. Trying to connect Forms dropdown field to Insight using a data connection but cannot figure out how to authenticate. I thought it just wasn't supposed or allowed to work until I found this answered question:
I'm using this URL:
These are the authentication options:
Basic and Digest require a username and password and neither work for my user account. Our environment is linked to our Azure AD environment in case that matters. I've also tried the Custom option w/ a JSM API token (base64 encoded) and an Insight Import token. Neither work. I'm thinking I need a JWT Token but struggling to understand the docs related to building a JWT Token.
Can someone confirm what is needed? If its a JWT Token then I'll spend more time w/ the docs.
Or perhaps I just need to wait for the Forms-Insight integrated functionality to be enabled - hopefully soon.
Apologies everyone! Posting this in case someone makes the same mistakes as me!
Its working now using basic auth:
username = my email address
password = my jsm automation api token
I was sure that I had tried that combination but perhaps I was trying to use the base64 encoded 'email address+api token'.
I also had to use %22 instead of quotes (") in my iql query. As specified in the Solved post I included earlier. Example:
Interestingly, in Power Automate, the quotes do not need to be changed to %22.
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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