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Modify ticket number

JT Blanco
JT Blanco Jun 04, 2022

We are new Jira SMC customers. We noticed that the ticket count starts at 1 and we are up to 16 as we test. Is there a way to reset the ticket count number? Are we able to modify the number if we want to start as 1 or a higher number?

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Brant Schroeder
Brant Schroeder
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Jun 04, 2022

@JT Blanco Welcome to the Atlassian community

There is no way to set the ID to 1 again or to a different number on a project.  Once you are done testing you could always create a new project with all the same settings and then the count would be at 1 again when you go live.

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Phill Fox
Phill Fox
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Jun 06, 2022

One workaround is to overlay your test issues with content from a CSV file to render it obvious that it is an unused ticket. (Or you could even use this method to load in the first 16 issues to replace the test content.)
See https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ for more details of what to put in the CSV file. 

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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Jun 04, 2022

Hi @JT Blanco ,

welcome to the Atlassian community!

That operation could be done on the server version (restting the project count on DB side) but not on the cloud version.

Fabio

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