Can someone walk me through the process on how Jira Service Management and Trello can be used together in a more effective way. Right now I have it set up when someone submits a ticket, ...
Hello Community, Is this achievable in easyBI? 1. Number of tickets to traversed to a particular status at least once over a period of time: In a workflow, if the starting status is 'Open' and one ...
On Jira Cloud / JSM, currently for a particular Service Mgmt project we change the visibility of all comments to "Share with customer" for transparency. This is done via this rule:  ...
First of all I wanted to ask if it's possible to show insight information to JSM ticket like reporters owned laptops etc without having that reporter as asset object. If not , then how I can create ...
Hi all. I want to create a database of recruiting candidates. It all comes down to privacy. If, for example, I create an issue in the same project or another project with the name "CV - John Doe". ...
We have a requirement to create one user within each organization that can see and possibly update all other tickets within their own organization, all other users in that organization should only se...
One of our JIRA Service Management user (avsupport@analyticvue.com) not receiving email notifications when assigned or actions happened on the tickets.
Hi, In the change request i want to implement which is If possible, when all Sub tasks = Ready for Approval, Change Request gets moved to Ready for Approval. If not, user will manually move Change ...
1. Need help to setup multiple Groups to handle the tickets.Lets suppose we have one team called Support for an org which handles tickets at multiple levels like L1,L2,L3. L1-->L2-->-->...
I want restrict editing of field in team managed project, only certain group has to edit it
How to restrict issue type change to certain group in jira after issue is created I created a task and I want to convert this to Story , this should be possible to me and another user . How to...
Hi, I am trying to migrate project from Prod Cloud to Sandbox Cloud. But it is getting failed. 2022-11-28T04:54:49.869403Z,f3f4181f-602e-3b8c-8f22-ccaeaf2f005f,Migration of Project failed. Re...
Our business is very invested in JIRA service management for the management of incoming work requests - we have multiple departments using it. It's very successful however we have a big blocker...
Hi All, In 'Assets', I have an object-type with an attribute of type 'Select'. The attribute has following options: DEV, QA or PROD I am creating objects in this object-type by CSV import. The CSV...
Using an iPhone and the JSM customer portal to generate tickets, the ticket creation process is completely blocked by the verification step. First, the user is asked to look at a variety of image sn...
Hello, is there a way to advanced search for issues that are a part of a testing board?
Recieved a mail from mazefactor.atlassian.net stating that I have pending ETH to be claimed from AIRDROP . When I clicked and logged in ,it said to pay the gas price and hence looted me ,inspite of w...
Hi Everyone, Is there any official document from Atlassian as a sign-off from the customer we can use let's say I have a customer who gave me a requirement and I give a solution to it. Now I...
I created the new customer portal for our mobile users--as a basic help desk with requests. When I view a given request with a format that accepts the creation of a JSM ticket, suggested rea...
Can someone walk me through the process on how Jira Service Management and Trello can be used together in a more effective way. Right now I have it set up when someone submits a ticket...
Hello there, I have downloaded Assets Discovery for server and followed this documentation to the tea. I have mono downloaded and it is a higher version than the suggested minimum. I have unzipped t...
Hi, i am trying to enroll for the Jira Service Management free Plan. When attempting to do so, I get the following: We couldn't add Jira Service Management An issue prevented Jira Serv...
HI Can we do this? In Jira Forms Can I configure... I have a dropdown that I can select a, b, c or d If I select "a" I have another dropdown that appears that I can select 1, 2, 3 or 4 If...
One of my company customers raised a request via the service desk portal as a generic support request. We received the ticket, acknowledged and changed the issue type from the "generic" one to the "...
Hi! i need to add more than 100 users to one JiraService Management Project i administrate. I need to know if thre´s a way to do it faster than one by one. Thank you!
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