Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Changing comment visibility without triggering e-mail notification edited action

On Jira Cloud / JSM, currently for a particular Service Mgmt project we change the visibility of all comments to "Share with customer" for transparency. This is done via this rule:




However every time this rule runs, it also shows duplicate comment in the e-mail notifications.




Is there a way I can do this, perhaps via the API, without triggering the duplicate comment in the e-mail notification?

There are no checkboxes for this, because I'm not editing the issue.

Best regards,


2 answers

0 votes

@James Paniagua -

Just want to confirm that you are asking to prevent the notification email from going out?  Am I  right?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi @Joseph Chung Yin ,

No, I want the notification but I don't want there to be the part that Automation for Jira edited the comment. Is this possible?

Thank you,


@James Paniagua -

Unfortunately, I don't it is possible since it is an action done against the existing Comment which it is an auditing event in the issue.

Best, Joseph

0 votes

Hi @James Paniagua 

I'm not sure if I really understand your ask here. Do you not want to be notified when Automation for Jira edits the comment?

Moreover, the comment isn't being duplicated. It's being edited, which is the correct intended behavior as per your automation rule.

[...] because I'm not editing the issue.

Correct, you're not editing the issue, but Automation for Jira, the actor of the rule, is editing (the last comment) as per the configured rule.

I would also add an advanced compare condition where the rule would only run and update the visibility of the comment to external/public if it detects that a user has made an internal comment. The advanced compare condition would look something like:

{{comment.internal}} = true

Hi @Hamza Chundrigar

Yes I understand the comment isn't being duplicated, but it's shown twice in the notification, this comment edit action should be silent. Under edit issue automation, this is a controllable option:

edit_comment.pngIt appears the silent option isn't available for edit comment action.

Adding an advanced compare condition is a good idea, I will do that.



Suggest an answer

Log in or Sign up to answer

Atlassian Community Events