Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Why does suggest articles fail to render in the mobile app for the customer portal?

I created the new customer portal for our mobile users--as a basic help desk with requests.


When I view a given request with a format that accepts the creation of a JSM ticket, suggested reading render below the Summary input field when I type the first few letters of the word "render" (to speed things up for everyone).


But when I view the same portal/request on an iPhone Pro Max 13, none of the suggested articles render anywhere when I type in "re". Screenshots below.


I would like to solve this problem, where the solution would entail suggested readings to appear in the mobile interface in the same way as on the website Portal.


Thanks for any help you can provide.

Screen Shot 2022-11-26 at 9.53.16 PM.png





1 answer

1 accepted

0 votes
Answer accepted

Hi @gregelofson ,

The web interface for the JSM portal works fairly well on mobile for very basic use cases. If you are looking for more advanced features such as displaying knowledge base articles you will need to look at a 3rd party app. Check out this short video:

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events