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Using an iPhone and the JSM customer portal to generate tickets, the ticket creation process is completely blocked by the verification step.
First, the user is asked to look at a variety of image snippets to identify objects such as traffic lights, bicycles, fire hydrants, buses and/or cars. The user clicks on the matching items and chooses "verify".
None of our users, including myself, is able to pass through this gauntlet--verification always fails. I personally tried this for over a half-hour, to no avail.
I then tried the audio verification, two times. It's unlike any audio verification I have used. After clicking "start" the system played static, and then what sounded like "employee services." Mind you, not the usual "A...one...seven....Q....twenty-nine..." which always works. I tried it again: "Pairs of Several" spoken in a low-country drawl. It failed too.
In the end, we cannot create tickets using JSM, which defeats the purpose of the entire product.
Thoughts, observations, and solutions are welcome and encouraged.