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Unable to start free Jira Service Management product


i am trying to enroll for the Jira Service Management free Plan. When attempting to do so, I get the following: 

We couldn't add Jira Service Management

An issue prevented Jira Service Management from being added to this site.


that’s it - it doesn’t say what the issue is.

any idea how to solve this? Best, Thomas 

2 answers

2 votes
Brant Schroeder Community Leader Nov 25, 2022

@thomas_neeff Welcome to the Atlassian community

Are you on the free plan?  If not you should submit a support issue here: If you are let me know and I can have them take a look.

For Confluence I am on a paid Plan; for Service Management I attend to use the free plan.  

Brant Schroeder Community Leader Nov 26, 2022

@thomas_neeff please submit a support issue to Atlassian.

0 votes

@thomas_neeff -

Welcome to the community.  I am assuming that you want to try out JSM (Free) plan using your same existing site?  Since you have a paid plan for Confluence, you should be able to contact Atlassian Support ( to ask them on why you cannot add JSM product to yoru same site.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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