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Jira Service Management with Trello

Brandon Linn November 25, 2022

Can someone walk me through the process on how Jira Service Management and Trello can be used together in a more effective way. 

 

Right now I have it set up when someone submits a ticket, zapier, zapping the ticket confirmation number into a card on Trello. 

1. Is there a way for the full Ticket to appear on Trello instead of having to attach an issue and searching for it. 

2. Can Trello talk back to Jira or is it a one-way communication?

3. Can Jira Service Management speak to Trello without having to use Zapier? What does that process look like?

4. How are your teams best utilizing these tools together?

1 answer

0 votes
Susan Waldrip December 6, 2023

Hi Brandon,

I just came across your question in the community and have the same question! We're trying to connect Jira and Trello for 2-way (roundtrip) communication so our teams using Trello can (mostly) keep using Trello for issues and those using Jira Service Management can use it but all cards/issues stay in sync. We used the Jira Power-Up in Trello and it connected pretty easily to the JSM, but cannot get JSM issue creation and updates to appear in Trello except as an attachment (which, when clicked, takes you to JSM).

Has anyone contacted you about a solution (without buying 3rd-party software for a few thousand a year)? Or have you figured it out by now and could you provide some help to me and others in the community? Or can anyone else help Brandon and me with this issue?

Thanks, Susan

Çiğdem Büyükaşik
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
December 6, 2023

Hello @Brandon Linn and @Susan Waldrip

I know it's not what you're exactly asking, but I've got a suggestion that might hit closer to home for your needs. We've developed a fully-functional Service Desk Power-Up that's tailor-made for Trello. It includes a user portal, an easy form builder, pre-made templates, some pretty handy automations and more. 

When someone submits a form or sends an email, it turns into a Trello card (aka your ticket). All your communications from then on happen right in the card, making it super easy for all board members to visually track ticket status and respond. Depending on the size of your team, I doubt it'd cost you thousands a year. You can book a demo through the website above where you can get answers to all your questions in 30 minutes. Feel free to ask me any questions you might have. 

Susan Waldrip December 11, 2023

Hi Çiğdem,

Thank you for responding to my question! I appreciate the information about the Service Desk Power-Up app, I reviewed the website and unfortunately it isn't close enough to what I need. However, I'll pass along the link to the people I encounter who do use Trello in case they're interested.

Take care,

Susan

Çiğdem Büyükaşik
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
December 11, 2023

Hi again Susan,

I really appreciate your response and would be very interested to know what was missing for you or what you need to achieve.That would give me a lot of insights.  

Best, 

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