Time lag report in easybi between statuses

[WasimBuden]

Hello Community,

Is this achievable in easyBI?

1. Number of tickets to traversed to a particular status at least once over a period of time: In a workflow, if the starting status is 'Open' and one of the statuses is 'Hotfix', we would like to know below:

* How many tickets traversed from 'Open' to 'Hotfix' in a week and their count by day, week.
* What is the average time taken for tickets to traverse from 'Open' to 'Hotfix' in a day, week, and month
* Filter these reports by priority and custom fields(Service teams)

Please let me know if you need any additional details. is there any supporting documentation in achieving the same?

[Daina Tupule]

Hello, 

Yes, you can achieve this in eazyBI. It seems you would like to analyze a particular status change - transition from one status to another. You can use a Transition dimension for this purpose.

You can use this formula to count issues in a period with this status change:

([Measures].[Transitions to status issues count],
[Transition].[Open => Hotfix])

 Then you can check how long they were in the open status till transitioning to Hotfix with this formula:

CASE WHEN 
([Measures].[Transitions from status],
[Transition].[Open => Hotfix])> 0
THEN
([Measures].[Days in transition status],
[Transition Status].[Open],
[Transition].[Open => Hotfix])
/
([Measures].[Transitions from status],
[Transition].[Open => Hotfix])
END

You can use the dimension Priority and Service Team (import Service team as dimension into eazyBI) as filters. use the dimension Time to see how the values change over time.


Daina / support@eazybi.com