Atlassian Community

Infinite scroll is hard to control. It scrolls too far so that the next issue I need to examine has scrolled off the top of the screen. And it is impossible to scroll backward. Please fix. JIRA, servicedesk Windows 11, Firefox (latest)

Hello, I am trying to set up an email alert for issues that are due within a time frame. I am able to make it work to send an email to the assignee and CC the respective reporter. However, I am not able to make it work to CC the watchers of the issue. Here are the screenshots: It is logging the watchers' email addresses,…

I've noticed that when creating a new article, I have two identical "New Article" options in the dropdown. I assume this is because I'm both an Atlassian Champion and a Partner, as each option leads to a different URL: Community Article: https://community.atlassian.com/forums/post/article Partner Article:…

Hi Everyone, We are planning a Confluence Cloud-to-Cloud migration between two different Atlassian organizations. In the source Confluence instance, we have multiple spaces that contain Smart Links to pages in other Confluence spaces within the same source environment. If all these spaces are migrated to the target…

For the longest time, I could do a jql of "status = CANCELLED" or "status = Cancelled" and both would return the same amount of rows, however this morning after the Cancelled status's name was erroneously changed, I changed it back to the original value from the audit log (Cancelled), and doing a JQL of status = CANCELLED…

Hello! I’m asking a Trello staff member to help restore access to my Private Tasks board. I’m on the Free plan. The board had only two accounts, both belonging to me: My old account with a work email address — was the sole board administrator. My personal account — a regular board member. My work email was deleted and have…

I've got a Trello board with no board Admin at all, and I can't find a way to fix it myself. Hoping someone here has hit this before. Setup: Board created back in 2018 Two members on the board, both currently set to "Member" role (no Admin) Both of us are Workspace Admins for the workspace this board lives in Workspace is…

Hi Community & Atlassian Team, We are encountering a site-wide issue where calling POST /rest/servicedeskapi/request fails with a HTTP 400 error across all Service Desk projects (including a custom one that we created and PROJ - the default one) and across all request types. Key diagnostic findings from instance field…

HI All, I am un able to add value in "RAG comment" under RAG. When I am doing bulk update. Please help,

Hi Support, It appears that my Confluence account has been suspended. I was away and missed the email that reminded me to log back in. Is there any way of re-activating my account ? Please advsie

Hello, I would like to know more about JIRA as I am currently shifting my career into project management. the price to get the JIRA on my computer, the price for individual trainings. I am not sure abouy what I should learn from JIRA to help in my job search. I am not an IT expert at all and I am a bit lost with all the…

Is Jira dead? 💀 Not quite, but its role as the flagship Atlassian product is slipping away fast in the System of Work. For years, we repeated as a mantra: 'It ain't work if it's not in Jira.' But work isn't the tickets. It's documents, data, decisions, discussions, and war rooms. Tickets are a structured record of…

I'm finding the online documentation to be inconsistent and confusing. Not sure where to look anymore?

创建site时报错，该咋弄？ Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Anonymous ID: "e20cdbbe-4fe7-46f9-93e3-ce9d9ba6951c")

Please run garbage collection on sc-repo/catalog-vue. After we rewrote the history It reports 792.6 MB, but a git clone --mirror of its only ref (refs/heads/catalog-vue3) is 115 MB, and it has no pull requests. Automatic gc won't run below 75% of the limit, and our workspace is out of storage. My workspace is on the Free…

my jira site has been deactivated due to inactivity i want to activate it

Hello Community, We are currently planning a migration between two separate Atlassian Cloud organizations, involving both Jira and Confluence via the Atlassian recommended approach , "Data transfer" option. As part of our migration activities, our team needs to perform assessment, validation, and migration planning tasks.…

Hi Trello Support, Our board "Sigridsvej" has suddenly been closed without any action from us. I originally administered this board, but Trello now states: "You were not an admin on this board, so you cannot reopen it." The board also shows no administrators to contact. We have always used Trello Free, and both my partner…

I am posting this here since unluckily the support from Atlassian is taking weeks to resolve this. We are a 500 Jira user account and need support to replicate our DC user licenses and 3rd party app to sandbox as part of our migration to cloud testing. Can we have a good Atlassian contact who can help us?

I am trying to migrate one project from Jira Cloud to another instance of Jira Cloud. I have come across this ticket which mentions a Jira Cloud Migration Assistant I have tried following instructions, finding the app, but to no avail.…

I've been trying to get an automation to send an email to our companies helpdesk. However when I do that it just gets an error stating that "We couldn't send emails to any recipients (there is only one). This may be for data privacy or recipient email accounts configuration reasons." Do you guys have any ideas?

Hi community I see there are changes taking place end of the year with Rovo agent access.From December 5, 2026, access for custom agents can only be managed in Rovo Studio, not Slack. After that date, it will follow whatever access is set in Rovo Studio We have sereral custom agents in our slack environment for support…

Hi, i use a VScode extension for versioning, but in a few days i can't push, pul or do anything. I've try also clone repository in other folder but reject login with invalid credential. i saw that login in third part must have a apikey, that i gnerate it and not working yet. try also force with the command git remote…

Are the automation steps user quota for Jira, JSD and Confluence (eg. for STANDARD license) shared across all apps?

why 4x runners are not available it's only getting queued

Hi. We want to enforce the SSO authentication however the only option that our support SME is given us is to use GUARD which has a COST. The security features should not have an additional cost of the solution. The SSO enforcement should NOT be costing extra licence fees. How are you dealing with this in other companies?

Hi there, the view settings I set for a board get lost once I refresh the page or change the board. I am the board creator and admin. What could be the cause? Best regards, Harald

I'm having issues getting some automation to work. I have a workflow that will create 4 sub-tasks moving the status from open to submitted. If i need to move the status back from submitted, I want any of the sub-tasks that are still open to be moved to a status called cancelled. The automation triggers and the it sees the…

Hi, is there a way to email inactive Jira users after a defined period to confirm whether they still require a Jira licence, or are their accounts automatically deactivated after a certain number of days?

Is there any script or automation to find the inactive users and deactivate the accounts of unused users