Atlassian Community

'Google Drive' Macro no longer appears as an option to use. This option was noticed to be missing when a team member installed the 'Google Calendar' Macro. Existing 'Google Drive' macros in Confluence pages remain and the 'Google Drive' Macro appears in "Manage Apps". I get the error "seeing double" when I try to…

I tried the following per documentation * Go to > Attachments * Choose Edit in Office beside the attachment you want edit. Your browser will ask you to confirm that you want to open the file. There is not Edit in Office Option in the Attachment screen. When I go to the document and click "EDIT" it tells me to download the…

Hello together We use Confluence Cloud. Since 31.03.22 the option of edit is no longer available for the attached files. I am admin and have access to everything including Jira. - Does anyone know when these will be available again? - Does anyone know why they were removed? Unfortunately, this is not the first time. Thank…

When there is an implementation missing in a PR, I would like to add a general comment, because there is no file to add the comment to. However, for some reason Bitbucket shows this alert: "To add an overview comment, you'll first have to finish the review." How do I add a general comment for missing features to a PR while…

I am able to use MFA for atlassian but I had old bitbucket mfa as well, which i have lost access to. Now my admin only has access to atlassian user accounts not bitbucket separately, so he cannot reset it. Isn't there any other solutin other then waiting for 24 hours to reset my bitbucket account?

Hello everyone, I have recently been able to bulk upload into Jira via - Settings Cog > System > External System Import > Switch to the old experience > CSV This has been working for months, no issues at all and always end up with a outcome like the below line in the 'detailed log' 2026-08-07 00:06:04,995 INFO - 416 work…

I’m curious how people are handling this today. If a Jira group represents a set of users who should be Request Participants on certain JSM requests, what do you do when the group membership changes later? Do you update Request Participants manually, use Automation, maintain a script/custom solution, or simply accept that…

Hi. I have an asset schema with that have some attributes as object tha point to another schema. I have a filter in that attribute ( Vendor = ${Vendor}). Until today it worked perfecty. Today I've seen some new UI improvements and it stops to work. Anyone with the same problem? Any suggestions? Thank you

Hi Team, I am unable to see the Jira option in my Atlassian account for the following site: https://imoneypay-team.atlassian.net/ Could you please check whether Jira access has been enabled for my account and provide the required access? Please let me know if any additional information is required from my side. Regards,…

Hello Cavli, I need to raise a technical ticket on C10/C20, please suggest me the link for Service Desk. The I used use is not accessible now. Thank you, Prathibha 

I am not sure where the source of the bug is, but I will set out the details. It seems quite reproducible for me. OS: Windows 11 Pro x64 25H2. Sourcetree V3.4.31 (also first observed on 3.4.30) Apple iCloud Drive for Windows installed from MS Store (version - hard to tell, last updated 2026-06-19), logged in with a normal…

Recently, about a week ago, I stopped seeing the "New comments" (backlight in red) message in my cards when someone made a new comment. What's the problem? Please help.

assuming I have teams properly defined in jira teams app I want automation to find the first team of the user and assign the issue to this team. not hard coded I have many users.

I rewrote a private Bitbucket Cloud repository’s history to remove 19 large historical image blobs—about 228 MB—and force-pushed the cleaned main branch. A fresh mirror of the reachable history is about 243 MB, but Bitbucket still reports roughly 665 MB and the workspace is over 800 MB. There are no pull requests, tags, or…

Hi, I recently logged back into my Bitbucket account after a long period of inactivity and discovered that all of my workspaces, repositories, and projects are missing. I came across the Atlassian article regarding the cleanup of unused free workspaces and followed the instructions provided there to look for deactivated…

Workspace youate is over the 1 GB Free workspace limit. Repository youate-jekyll was approximately 2.8 GB. I rewrote the repository history with git filter-repo, removing media/blog. The cleaned repository is now 159 MiB locally. Bitbucket is in read-only mode and rejects the force-push of the cleaned history. Please…

How to export a wiki page in markdown ?

I need to setup an automation where for a project the comments on an in-progress ticket get sent as update to slack channel at a set time.

Does anyone know why when I insert the widget embed directly into the html file, it works.. but if I do it dynamicaly via JavaScript, it loads the js file but does not display the widget? Inserting this directly into the <head> works: <script type="text/javascript" data-jsd-embedded data-key="####"…

After a recent confluence update, I'm not able to see some table editor options. * When we keep the confluence page in edit mode, we used to see cut table and copy table options, now I'm not able to see. * I was able to copy table and paste them, now I'm not able to * I'm not even able to insert a table. * /expand used to…

When inserting a draw.io diagram, found that it is display as png in default. Sometimes the thumbnail is not clear enough. How to force it displayed as SVG?

I got an invite to join the confluence of my team, but when try to join with the activation code i received from my email. Then I go to an error page.

Hi Atlassian Support, We’re currently unable to reactivate our Jira subscription. When we attempt to reactivate the plan, the process does not complete, and we cannot restore access to our Jira workspace. This is blocking our team’s work and needs urgent attention We have already tried signing out and back in, using…

I am looking for a third-party app that will help our leadership understand how much time engineers are spending on tickets each month. My two MUST HAVES are: 1. Grouping by epic: For each epic, how much time did each engineer spend on tickets within that epic 2. NON-CUMULATIVE TIME: If an engineer worked on a ticket from…

Is there a way to whitelist internal addresses for safe customer notifications so that we don't lose the functionality of seeing comments / Work item summary etc... in email vs having to open Jira for every notification?

Hi, We created an Entra group for user testing, and all members of the group have successfully synced to the corresponding Jira space except for three staff members. We removed these users from the Entra group and added them back again to trigger the sync, but they still have not been synced to Jira. Can this be synced…

We want new work items to have a spesific classification level, but don't want to touch existing work items (not the items that are unclassified either). Is that possible?

Dear All, I would like to know if it's possible to make mandatory select for supervisor before press the "Approval" button in front portal? Which means approval will not be allowed unless selection in form is made? I have tried using Work flow and Automation without luck, maybe someone can give me the right answer for this…

Da ich das Atlassian Programm Webstuhl nicht brauche möchte ich es mit sofortiger Wirkung kündigen oder löschen, Leider teilt mir das Programm mit da ich verbundene Abonements hätte geht das nicht. Ich möchte aber das Abo mit sofortiger Wirkung kündigen. Ich habe alle Vorschläge benutzt es ist mir nicht möglich zu löschen…

Disclosure: I am building a small browser-based audit tool for Jira Automation exports. The example below is the manual method I used to validate the tool's estimates. With the new usage model, a step is a single executed trigger, condition, action, branch, or loop. That means a rule can consume steps even when an early…