Atlassian Community

Hello Support Team, Since August 19, 2026, alerts routed from Opsgenie to Microsoft Teams have stopped being delivered. The alerts continue to arrive in Opsgenie, but they are no longer being forwarded to Teams. The following error appears in every affected alert: Could not send [sendToChannel] action to MSTeamsV2 [xxxx].…

Since upgrading to a recent version of Jira, I am having trouble with text formatting. When I comment on an issue, the editor uses rich text, so codes like {noformat} don't work. How do I get this feature back? This is what the editor looks like and none of these buttons allow for preformatted text. Note: I know about the…

I am creating a new employee registration form that must be completed by the manager. 1. the manager fills in the form 2. a request is created 3. the request is shared to few users The manager must provide all information, such as name, address, AND salary... However, there is a problem because as i said - after the form…

The following routine by large technology firms has seen greater adoption: * Force/coerce your users to go through a migration process onto a subscription cloud model. * Over a period of years (incrementally, gotta spread out the misery) strip away & replace features we’ve come to rely on, with the only recourse being a…

Good day, I'am working on a project where we interact with Bitbucket api's. The goal is to be able to download repositories in a zip format. The end point fetched is the following: "https://api.bitbucket.org/2.0/repositories/workspaceName/repositoryName/downloads/main.zip" I can reach the end point, but I get a 402 status…

Hey Atlassian Community, I’m Raine from the Automation team, and I’m here to announce a new action to kick off 2026! As your toolkit grows, managing all of your web resources can be a real challenge, and as a result, many of you have asked us for the ability to add web links to your automation rules. Previously, you could…

Our monthly Jira Align Customer Forum is returning on Thursday, September 24, 2026! Starting this month, we’ll host one session per forum and alternate the meeting time between AMER/EMEA and APAC-friendly hours every month so more customers can join at a convenient time. Join us for a look ahead at what’s coming up, the…

There was some technical glitch in my account during march and somehow was showing 32 users for few hours, which was sorted by one of your team member. but now in my bill, its showing some charges due to that, could you please reverse the changes and fix this please? Thanks 

So, Teamwork Graph Connectors (fka as Rovo Connectors we think?) are touted as the way to bring all-important context to AI, specifically context from outside of the Atlassian ecosystem. Slack conversations! Outlook emails! Sharepoint docs! We index it all! You can search it. You can chat with AI about it! You can even…

i am unable to join the tean.

Hello, I signed up to this tool a few minutes before a meeting that was going to be on Microsoft Teams as Teams had been having issues with screen recording. I managed to get Teams working at the last minute so did not end up using Atlassian/Loom. I was not aware there was a charge as this was not explicitly stated and…

Hello! When trying to export a large Trello board as JSON, I receive a message that the board is being exported, but the download never starts. I believe this is due to a system limitation; does anyone know of a way to fix this?

Olá, fiz um plano pago mensal a uma semana, e minha conta continua gratuito. Já paguei no cartão e cobrou tudo correto Por gentileza verificar CPF [phone number removed for privacy] E-mail [email address removed for privacy] Edit: Contact information was removed from the post to avoid sharing personal information publicly…

Hello, I've been using Trello for a while and never had issues. This month, however, Trello stopped sending me notification on my iphone even though I never changed the settings. I checked everything and all the things are setted up so I can receive notification, but nothing. I need my notification back, because they are…

am requesting the immediate cancellation of an accidentally activated Trello Premium trial. The admin.atlassian.com/billing page returns an error, and the support contact form does not load the submit button in my browser. Details for cancellation: * Email:<Redacted> * Order number: <Redacted> * Product: Trello (Premium) -…

We are using BitBucket Cloud and bitbucket pipelines to do most of the heavy lifting of our CI/CD. We need to set various env vars which need to be read at build time, i.e. during the pipeline run. We are doing this via -> repo settings -> pipelines -> deployments. This works largely fine for our purposes. In our dev team,…

my teams had upgrade to rovodev, and I can get usage detail 2000 credits from link Rovo Dev bu I install VSCODE plugin and got ERROR: Rovo Dev in IDE is not available for your organizationCLI and IDE access is not available on your current plan. Please upgrade to continue using Rovo Dev in IDE. I try reinstall plugin and…

We noticed there was a general issue with JSON exports and saw the update saying it had been resolved. However, it still does not seem to be working for us. When we click on the export option, it shows “Exporting to JSON”, but no file is actually downloaded afterwards.

Hello, I can’t register on Trello. Verification codes are coming through, and I’m receiving an invitation link for corporate access. When I click on it, I get a notification saying that my email isn’t registered, and then it takes me back to the main screen — nothing else happens. What should I do?Hello, I can’t register…

When looking at the changes of a single commit, we only see the first part of the commit message in the box at the top left. We need to go to the 'all commits' view in order to see the full commit message (which appears when you hover over the commit). It would be very nice if we could see the full commit message when…

At my job with use a intranet page with a form to fill and when they submit it, Trello create a card from that form in our 'Request'' column. Recently, some of the card (NOT ALL) dont have the same description field and it even create a ''Publish checklist'' that doesn't exist in our boards. We tought it was our Form but…

I am suddenly receiving an unsuccessful status code (403) from the `/rest/api/3/myself` API endpoint (see the api doc here). I am sending the request to `https://{my-account}.atlassian.net/rest/api/3/myself`. Is this API working for anyone else? my personal access token is still valid and hasn't expired, and I've checked…

Hi, We're on Jira Cloud Standard (123 users) and trying to figure out the new usage-based pricing before it starts on Dec 3. We ran some tests ourselves and want to check if we're understanding it correctly. What we're using: Claude connects to our Jira through the Rovo MCP server Claude also has a separate Google Drive…

Previously from the List section/page, I could select multiple tickets, then from quick navigation popup I could copy the selected tickets like a table and use that table somewhere to paste. After recent release I cannot see that option present in the navigation 

We have a Jira account that is connected with the GitHub app, and we were creating branch for each task/issue through Jira. Suddenly, one day, the development section is empty. We tried removing GitHub and adding it again, but it still doesn't work. On the development panel on the task, it shows 'connect development…

As a product owner, I (like my development team) want to be able to see a hierarchical backlog in the backlog view. Currently, all items can only be viewed individually in the (sprint) backlog. Just as the "List" view provides a good hierarchical view, I want to be able to see a similar hierarchy in the backlog. Our entire…

Hello team. I tried to log in to Sandbox, but I get the following error: "michal.malostik@sk.ibm.com doesn't have access to Jira on ibm-cio-sandbox005.atlassian.net." Could you please help me to grant an access to Jira on Sandbox? Thank you in advance.

The Rovo desktop APP always auto reset after sign in

I have test cases that are associated with a test plan, and I was wondering if they can be removed from the test plan without deleting them?

How to login to bitbucket if a user don't have the recovery keys or authenticator code? The access to authenticator passkey is lost