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Hello, Atlassian Community! 🎉 We're thrilled to invite you to try out our new Dashboard Insights, which is now available as part of the open beta for Home Dashboards! Why are we releasing Dashboard Insights? Atlassian’s mission is to help unleash the potential of every team, and ensuring all team members can unlock…

Hello, good morning! I am considering using Jira for project management and have a few questions. Below, I detail the specific features I am unsure about regarding their availability in Jira: Project template: Creating a reusable base template. Replication: Creating new projects from the template while preserving…

Hi there. On 30 September 2026, I added a comment to the ticket. However, the page displays it as "1 month ago". This can be misleading, as the same label was already being shown on 1 October 2026, just one day later. I would have expected the relative time to reflect a more accurate elapsed period rather than immediately…

There's an article at the top with a 6-step process for logging into bitbucket from SourceTree! SIX STEPS! And if you follow the SIX STEPS, it still DOES NOT WORK. How can it possibly be this difficult to allow people to USE YOUR SOFTWARE.

I have connected my Github account, but cannot see any repos in my development tab. 

I have set up Jira deployments to track Github deployments to our staging environment. The staging environment is our only environment pre-prod and is used by our PMs to test stories before they go to production. We only deploy feature branches (not long living branches) to the staging environment. Currently, the PMs don't…

Not sure if this expected behavior or not (I'm not used to this functionality!) A Jira completed story was deployed within GitHub to Production, and this was correctly displayed in Jira as Released to Production. I can see all the correct Branches, Commits, etc., so the Webhooks, naming conventions, data are all working…

I have two-step verification enabled, but I’m not receiving the email. What should I do?

Problème en créant une sous tache alors que tous les champs du ticket sont déjà remplis: Impossible de créer la sous-tâche Responsable: Responsable est obligatoire.; Type d'offres: Type d'offres est obligatoire.; Renouvellement / Nouveau projet: Renouvellement / Nouveau projet est obligatoire.

Is anyone else facing this issue where the team reports tab is failing to load?

Because of a daily automation I've had running for years, I've hit the limit on the number of lists I can have on a board, the majority of which are archived. I know I can delete archived lists individually, but I'd like to delete about 2,000 lists in one go. Is there any way I can do this, please?

Hi Community, We have a Jira Cloud test project with the following work types: Project Task Feature There are currently around 15 existing issues for each work type. Requirement We want to stop users from creating new Feature issues, but we need to keep all existing Feature issues intact. Expected Outcome Feature should no…

With Dia finally being released for Windows a couple of days ago 🥳, I've finally had a chance to try it out — and I already have a couple of questions! 😅 It would be cool to have Dia Browser Q&A or discussion group 🙃 It would also make it easier to find existing discussions rather than having Dia-related topics scattered…

Hi, I have this message and so do my team. Trello doesn't show as being down.

I have built an automation that will create an Epic once a JPD idea has reached "Planned" status. However, I can't create the appropriate linkage between the epic and the idea, so the Delivery tab is populated correctly.

not receiving email notifications from plasmatherm.atlassian.net to HCLTECH email ids but in notification setting if changed to text format then getting. in HTML format we are not receiving notifications

[Feature Request] Rovo Agent Builder: Add "Get issue worklogs" read tool Summary The Rovo Agent Builder tool catalog currently includes Log work (write worklog), but is missing a Get issue worklogs (read worklog) tool. This makes it impossible to build custom Agents that can query worklog details — such as time spent,…

Hello- I keep getting bumped all over regarding canceling a subscription I believed involved no payment. Anyone in a similar situation that can help me?

Hello, we have Atlassian Premium Licenses - JSM Premium, Teamwork Premium. Now we need to setup 3 independent/Dedicated JSM Spaces for Ticket systems for multiple different EXTERNAL End customer organisations. We need to split them into different Spaces! My plan was to work with the Identity Provider and our customers…

Hello, Wanted to know if there is a difference between Suspend and Remove User in regards to Billing? Will both cases remove the user from Billing Costs whether it is Suspend User or Remove User? Or will Suspend User still make it so its part of the overall Billing Cost Thank You, Sarat

hi, I can’t update assignee field, I receive error We couldn’t update the Assignee value. I have JSM user agent license and I’m administrator and service desk team in space. what could be wrong? Regards, Tomasz

I'm a Jira Admin, and we are going through a process where we want to turn on several OOTB agents for our end users, but when I go to Studio and "view all rovo agents" I don't see the ones I'm looking for, and when I ask Rovo if there's an agent named (for example) "OKR Generator" it says there isn't one, but it offers to…

I created a new space for a specific only customer. I was able to move the customer to the new space but if I delete them from the original space, they get deleted in the new space. How can I remove the customers from the old space(that they are not to have access to) & keep them in the new space.

I’m managing content updates for an ecommerce website and I’m trying to find a clean way to organize them in Jira without creating hundreds of small issues. For example, a website like Moodcrafts [external link removed] can have different types of content work happening at the same time, such as product descriptions,…

Hi, I'm using Jira Cloud (Standard plan) and experiencing an issue with the "Average Time in Status" gadget on the dashboard. Problem: When configuring the gadget, the status dropdown shows ALL statuses across the entire Jira instance — even after selecting a specific project or saved filter. This makes it very difficult…

Previously, we could hover over an article author's name to easily give kudos for a well-written article/comment.

Jira android app. The due date does not show in Android app. It does show in web version. I have it set under Space Settings > Work Types as visible (not Hide when empty). What more can I do to get it visible on my android app? I must see due dates!!

Hi, I have received an invoice and have submitted now three support tickets over the last two weeks, I've tried chasing via the same ticket. One has been closed, no reply. I'm now worried our account is going to be cancelled for no payment. I need to speak to someone at Atlassian regarding our invoice ASAP. We just started…

Hi everyone, I am building a Change Management workflow in Jira Cloud and I am trying to automatically send an approval notification email to the user specified in the Approver field when a Change Request enters the Pending Approval status. The workflow is: Open → Impact Assessment → Pending Approval → Approved → Scheduled…