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Hello Atlassian Team, I am on a Bitbucket Cloud Free workspace and cannot open a support ticket. Workspace: danielaugustoca The workspace is currently showing approximately: 904.7 MB used / 1 GB limit I have already cleaned and rewritten the Git history of 37 repositories in the workspace. For each affected repository I:…

Hi everyone, I am trying to generate a comprehensive audit report of all the groups within our Atlassian organization. Specifically, I need a list that shows: * Every group (including legacy or empty groups that currently have 0 users). * The users inside those groups. * The Apps/Product Access assigned to each group…

Is there a way to track users who have not used Jira for a certain amount of time? I want to generate an alert or automatically deactivate the users that have not been regularly using Jira.

Hi team, I’m trying to implement an automation to manage inactive users in our instance and wanted to check if my approach is correct or if there’s a better way to do this. The requirement is to check the users activity, if they accessed the product or not * If a user is inactive for 83 days → create a Jira ticket for…

I am deactivating suspended and non-active users to free up licenses. How long before those licenses are available to assign to a new user? Typically or on average?

Hi, We need a list of users who have logged into Jira during the last three months, along with the number of times each user logged in during that period. We were able to retrieve this information from the database, but the login count appears to show the total number of logins for each user, rather than only the logins…

Hello, I was on maternity leave and now I do not have access anymore to trellos that I have been shared with me before. I have got the error message "Reactivate member first". Please how can I do?

Dear all, do you have any experience with total Atlassian sales and support team ignorance? I have created 3 tickets in billing and licensing stream to buy new subscriptions and other things on Sep 17 2026, Sep 22 2026, Oct 5 2026 and simply nobody just touched them. This is worst customer experience, which I ever have… Do…

👋 Hi Jira community! I'm Amira, a Product Manager in Jira Cloud. I am excited to announce we are bringing hierarchy to the All work view in project navigation! 🎉 This update makes it easier to visualise relationships, organise tasks, and collaborate efficiently—all without the need to switch contexts or opening a different…

how to add webhook when story status changed

Hello, our Bitbucket Cloud workspace diwinet (Free plan) is approaching the 1 GB size limit. To reduce the size, we rewrote the history of two repositories with git filter-repo and removed large binary files: diwinet/topcigars: a fresh mirror clone was ~170 MB before and is ~29 MB after the rewrite diwinet/freshcart: a…

Hello, Could you run garbage collection on the server for wodomon/gamemag? Bitbucket reports the repository at 850.9 MB. A fresh clone is about 70 MB. The workspace is on the Free plan and is already close to the 1 GB limit, so further pushes may be blocked. Please run: git reflog expire --expire=now --all git gc…

I can log into Atlassian with no issues, but when I try to go to Bitbucket I receive the following error. I have tried incognito mode and different browsers. This is most certainly an account issue, as I have not accessed this account for quite some time.

Please run server-side garbage collection for azatkama/burn-shift. We removed large files from the entire Git history and force-pushed the cleaned master branch on October 11, 2026. The cleaned Git history is approximately 279 MiB, but Bitbucket still reports the old storage usage. Please remove any stale server-side…

I currently have to open several tickets to log my work for the day or week. Is there one location that I could log my time or even see my time summary?

I have an automated form where different tickets are created in 2 different Jira Cloud instances based on Else/If statements. When I run this 2 stories are created in the Health project. I've reviewed the conditions and they appear to be exclusive. Can you help me figure out why 2 tickets are created for 1 entry? Here's my…

Hi everyone, I'm looking for a Jira Cloud gamification app and would appreciate any recommendations. So far, I've evaluated Trophies and Collaboration Champion, but I'm wondering if there are any other Marketplace apps that offer similar or even more advanced functionality. Our primary goal is to improve Jira adoption and…

I work at a small software company using Jira, with just 5 engineers, 1 architect, and 2 designers. Our engineers/architect have been using Jira for quite some time for engineering work, and I recently onboarded the design team into Jira for their design work, as well, as a lot of the design work integrates with…

Hello everyone, I am currently trying to to reach out to the billing team to resolve an issue, I have opened a ticket and followed up for almost a week now but still no response from anyone. Does anyone have the same experience and have a contact that I can reach out? Thank you. Ticket GROWTH-3475803

I have 2 questions. 1. I have a dashboard (screenshot below) and have been trying to get the charts to line up (see the blue line on the chart on left is higher than on right) but every time I lower it, it just pops back up -- it doesn't seem to allow any gaps between these charts. It would be easier on the eyes to see…

Hey is it possible to put back live the confluence space that I dropped using a year ago? friendforme.atlassian.net

Hi, I have created an organisation with an email that I don't have access to, anymore. I was able to login as my new account had the same domain. But the problem is that I can't delete a project, space, etc. Getting this on same pages: What's the correct way to get admin rights and wipe out all the old data so I can start…

Hello everyone, I'm looking into connecting Anthropic's Claude with Jira and Confluence using Atlassian's native Rovo MCP server. I'm still learning how this setup works and wanted to check a few things with people who have experience using it. If a user has permission to edit or delete Jira issues and Confluence pages, is…

I am a JSM User/Admin and Atlassian site admin. I have created a Support rovo agent, linked to both our customer and support KBs. When I test the agent, it uses my details so responds with support KBs. We use SSO all the way through, so logging in with a different account is not easy. I don't want to keep pestering staff…

Hi, we have FIeld Configs with more than 900 fileds and want to clean them up. The problem with the offered "optimizer" is, that we have lots of fields that are used in a huga amount of projects and so, do nat have a defined context, but the default global one. These are considered as "unused, because the do nat have a…

Curious about what the Rovo Agents team has been up to? You’re in the right place! Every two months, we’ll highlight the latest features, key updates, and give you a preview of what’s coming next. June and July - at a Glance 7 Major Releases Agent versioning and drafts, unit-wide agents, tool configuration, faster agent…

Is there any workaround available to restrict agents from adding customers to the project?

I am posting here because I have received no substantive response to my billing requests since September 12. I opened three support cases, including CA-4234017 and CA-4237422, but my requests remain unanswered. With our renewal date approaching on October 12, 2026, this lack of follow-up is unacceptable. Our request is…

Hi everyone, My work email address has changed, and I can no longer access my Loom account because I’m unable to receive the verification code sent to my old email address. I really need to recover the videos I recorded with that account. Is there any way to regain access or update the email address associated with my…