Atlassian Community

Hi, I have been sent an invite to a repository by another organization but I have not received any invitation. They tried to send it both to my email and my username. How can we resolve this so I can get access to this repository? Ben

I'm trying to get our self-managed Gitlab instance connected to our Jira Cloud. I've followed all the steps. Created an OAuth Application inside Gitlab with "https://gitlab.com/-/jira_connect/oauth_callbacks" as the callback URL because I'm installing the app in the Atlassian Marketplace. Then copied the application id of…

Hi, I am developing a jira plugin. I started writing tests and I saw the jira-maven-plugin uses surefire and failsafe plugin under the hood (I guess). I got some problems running integration test. After I found the way where test class needs to be placed I tried to change the configuration of both plugins but I was not…

The login button in the landing page is not working. It works when you click the button in helpdesk page / portal page.

Hi All, I'd like to know how I can publish my Oauth 2.0(3LO) Application so that I can distribute our integration to customers when it goes into production. I have already come across the form to fill the required data to make an public. However was not able to quite conclude how the inputs should be given. Please let us…

Hi there! I'm working on a OAuth 2.0 integration with Jira. I'm able to start the dance and accept the required scopes in Jira via popup window but the state parameter is altered in between making my request fail. Popup opening request:…

We have a user who is experiencing issues with Atlassian two-step verification. The user is repeatedly required to obtain and use a Recovery Key, which is causing ongoing access difficulties. We investigated the issue and attempted to identify an administrator who could manage or reset the user's two-step verification…

Hi, Ik have a subscription in my account that I've cancelled, but that cancellation is still pending. But now I had to block all payments from Atlassian because it tries to collect the subcription again this month. I've searched a lot to find a mailbox or other way to contact Atlassian to have this fixed, but that's a VERY…

I create a reminder card from my email. In the email subject line, using voice dictation, I say, “Remind me that today at 10 p.m. I need to send an email to Pedro with the following points…” The card is created perfectly by the AI. It includes the title, the due date, and the checklist. But I can’t get it to add a reminder…

During Jira Integrity Check, I see errors showing that several Agile Board Card Colors refer to missing users. I remove the users from the board Card Colors configuration, but after some time the references appear again. Has anyone seen this behavior before? What is the correct way to permanently remove these missing user…

I created an Atlassian Workspace and Project so that I have strategic goals and high-level overview, then I created a Jira Cloud project so that my team has a working table, now, I want to connect these two but I can't seem to find how I haven't bee able to get live support and Rovo keeps saying there are two methods but I…

I am trying to find the software version of the current JIRA application but not sure where to look, please kindly assist. Thanks! 

not able to access

Hello, I have a default help center called ‘A’ and I've created a new one called ‘B’ for two new spaces, where I've changed the banner and the interface colour to clearly distinguish between the two help centres. I’m having an issue with the notifications the customer receives. When I go via Help Center B, the notification…

What fields do I use to track the duration of a ticket? Date Created Date Resolved Date completed Length of time it was open

We are currently evaluating Trello Premium as a potential project management platform. We have a specific multisite healthcare-staffing rollout use case involving parallel Sales and Operations workstreams, facility-level project management, cohort/phase views, conditional workflows, automation, and executive reporting. Is…

I see connectors for Jira on prem but not for Jira Cloud. Any suggestions? 

Hi, I am admin in Jira. How to track hours logged in by all users and get the summary of it?

Can you please share how can I enable weekly Time sheet in Jira and How can admin See this Report 

Hi, thank you for the demo. I have a few questions about our specific scenario. First, we have 3 separate Atlassian instances,one with JSM Premium and two free Jira Software instances. What is the recommended process to consolidate them into a single instance? Second, once consolidated, we'll have multiple teams,…

Estimated time to read: 10 minutes TL;DR: Many issues and their fields are lists of things. Sometimes we need to find specific items within a list. Knowing ways to find them saves rule-writers effort, time, and frustration. There are built-in rule features to help search or filter lists, yet those have limitations.…

When signing up for a Standard plan, will the members I invite and share boards with to collaborate also get charged, or will I have to pay for licenses for these invited members? Or is the charge just for me as the admin? Ao fazer assinatura de um plano Standard, os membros que eu convido e compartilho quadros para…

Ik heb een account van Trello. Een trelloaccount dat ik beheer met een collega. Meerdere mensen maken gebruik van dit account om te kijken of ze zijn ingedeeld bij een simulatie. Nu moet ik ineens van 75 euro per jaar 180 euro per jaar betalen. Ik weet niet wat ik verkeerd heb gedaan. Kan iemand mij ondersteunen? Daarna…

Is there way to merge the repository browser window and repository view into one window?

My partner is unable to access her existing Trello account registered to (Edited due Privacy) The mailbox previously did not exist but is now fully active on Google Workspace and successfully sends and receives external email. Trello/Atlassian repeatedly shows “We sent a signup link,” but no signup, verification or…

I need to permanently delete the Bitbucket Cloud Free workspace `eplus-sunbelt-ai-foundry-accelerator`. I have already deleted all repositories. I am an administrator of both the workspace and the associated Atlassian organization. However, under Bitbucket → Workspace settings, the page ends with “Update workspace” and…

Hello everyone, Apologies for the long post ahead, I'm in the final stretch of preparing for the ACP-620 (Managing Jira Projects for Cloud) certification and would genuinely value input from anyone who has already sat this exam. My prep so far has been to work through the configuration areas methodically: project creation…

This document suggested using TWG over MCP for headless situation like CI. However, I cannot seem to locate any documentation around environment variables to enable authentication outside of the interactive `twg login`, other than `TWG_BBC_TOKEN` mentioned in <a…

Will the Connect Apps by Atlassian be converted to Forge apps? We use the Jira connector. (There's also an "Atlassian Integration" does that replace the Connect app?) We also have Bitbucket Code Search and Pipelines (These seem like basic Bitbucket features, do we even really need a Connect app to use them?) Most of the…

Hi all, I'm trying to scope the Rovo Google Drive connector to a single shared drive, and after several days I can't tell whether the allowlist is being applied at all. I'd appreciate a sanity check from anyone who has this working. **Goal** A Rovo agent that answers only from the documents in one Google shared drive…