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Agent access type query

Mario

Hi community

I see there are changes taking place end of the year with Rovo agent access.From December 5, 2026, access for custom agents can only be managed in Rovo Studio, not Slack. After that date, it will follow whatever access is set in Rovo Studio

We have sereral custom agents in our slack environment for support channels and we like the idea of being transparent with solutions, with the update it will start to privately reply to the users for soultions is there a way to keep it responses public to everyone in the channel and not private

Is there a setting in rovo studio

Accepted answers

Arkadiusz Wroblewski

Hi @Mario

Yes, you can configure your Rovo agent to respond publicly in Slack.

Go to Rovo Studio → Agent → Access and identity and select Agent's account instead of User's account.

Make sure the agent's permissions don't expose sensitive content to channel members.

For older Slack configurations, check /rovo manage for the Shared account option.

Atlassian documentation

Best,

Arek🤠🧙‍♂️

All comments

Matthew Sinclair

Currently Rovo Studio access is open to all - closed to all - open to assigned groups (Atlassian Org Level Managed Groups).

We expect more controls coming our way - but that's where studio is at the moment.

Arkadiusz Wroblewski

Hi @Mario

Yes, you can configure your Rovo agent to respond publicly in Slack.

Go to Rovo Studio → Agent → Access and identity and select Agent's account instead of User's account.

Make sure the agent's permissions don't expose sensitive content to channel members.

For older Slack configurations, check /rovo manage for the Shared account option.

Atlassian documentation

Best,

Arek🤠🧙‍♂️

Mario

is there a way to change it? in rovo studio can I change it to public instead of privately ?

Mario

Life saver! thank you so much @Arkadiusz Wroblewski 😎

Mario

Thanks Matthew!

Arkadiusz Wroblewski

Nothing to thanks. We are here to Help :)

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