Atlassian Community

Hi Atlassian Community, I am currently locked out of my company Bitbucket/Atlassian account and unable to complete the 2FA login prompt. Here is my situation: Issue: I lost access to my 2FA authenticator app device and do not have my emergency recovery keys saved. Problem with Self-Recovery: When triggering the automated…

I signed up about a month ago and had a free trial. The trial ended, and I no longer have access to any of my work, but it was all on one trello board. Is there any way to retrieve the data? To be clear, I can see the "cards" I created in my inbox now, which used to reside on my board, but the data typed within the…

I'm trying to create a new work, it kept asking for Due date, but I don't see any Due Date field.

Hello guys, Me and my team are unable to access our workspace. It was working fine until day before yesterday. Any idea what might have gone wrong? Need help from bitbucket team to restore access. Thanks in advance!

One of the great things about Trello is seeing all of your tasks at a glance. For that to happen, it needs to be easy for you to capture to-dos wherever you’re working and bring them together, in one place. That’s why we launched our Trello for Gmail app in 2017, along with several other tools to capture to-dos where they…

Hello Atlassian Support Team, I'm unable to access my Bitbucket Cloud account associated with my Hotmail email address. Here's the situation: I've been using this Bitbucket account for years without login problems. Recently, my Chrome browser lost its saved sessions, requiring me to log in to all my accounts again. My…

Is anyone here actively using labels in dynamic pipelines to generate the entire pipeline? If so, how are you using them? I’m looking for ideas and real-world examples, since there’s very little documentation available both from the community and even from Bitbucket, despite them mentioning internal usage. For context,…

Hi all, my free Jira Cloud site mycareer.atlassian.net now shows "Your Atlassian Cloud site is currently unavailable" on every page. In admin.atlassian.com, my "mycareer" organization lists no apps or sites, and I didn't receive a deactivation or deletion email. I think it may have been removed for inactivity. Is there any…

Não consigo mais logar no Trello com o antigo e-mail usado na minha organização. Recentemente minha organização mudou de nome, o e-mail que antes era utilizado, foi migrado para o novo endereço, contudo todas as mensagens permaneceram e tudo mais, inclusive continuo recebendo os e-mails que são enviados a ele, porém não…

As AI agents take on more responsibilities across our work, they’re quickly becoming active digital teammates. But to truly rely on them, admins need complete control over what agents can access, and builders need agents that can actually get work done end-to-end. Today, we’re excited to announce the General Availability…

When I create a page properties report, "by default", it works just fine and display all the pages from the space, and as many columns as i have properties. But IF I want to configure it - i.e. modify the columns to display, or their order, or use a filter, the "save" button is greyed out regardless of what options I…

There is a label added to 168 pages across multiple spaces. I'm building a page properties report to show all content with that label, but the report only shows 41 pages. There are no filters on the report other than the label. Viewing all content with the target label at…

We're trying to import our NinjaOne RMM data into JSM assets through Data Manager and are at a bit of a loss. We want this to be automated and have zero human input but aren't sure how to do this without a native adapter in Data Manager (I'd love for that to be a feature request for Atlassian). Anyone had any luck…

Hi Atlassian Team, I need help with two issues on my account Refund request - USD 13.20, charged on October 2, 2026. This is the first payment after the trial period for Confluence Premium. Per your refund policy, monthly subscriptions are refundable within the first paid month after trial. I am within this window and…

Hi Atlassian Team & Community! Today I asking myself, if it's possible to create an automatic rule for the case: If I am as an assignee set my current workitem to the workflow "In Progress", then my older workitems changes to the workflow "Open". My rule idea is pretty simple: Trigger Workitem transitioned: From each…

Was trying to look at my "To Do" board on the app, and it said something like I couldn't' view it, and make sure I had permission to view it, and now my board isn't showing up on the app at all, it just disappeared. I can still see it via the website. Any ideas? Thanks so much! I did update the app, and I'm at a bit of a…

I access a repo hosted on Bitbucket from different locations, behind different public ip addresses. This morning (2026-02-28, around 11:00 EST) I noticed that all machines on my home network (behind the same public IP) were hanging at ``` debug1: Connecting to bitbucket.org [2401:1d80:321c::bbc:1:df7c] port 22 ``` but not…

I have 2 nodes node a and node b (jira cluster enviroment) and escaltion service job is configured (via Rest API) this will get all the data and store it in the chacemanager job will be triggered in any node node a or node. lets assume job was ran on node a (all the data is cached preperly) now data replication is done…

In the portal view, certain user-uploaded attachments do not open in the preview window. Instead, an error message appears: File type not supported. Types that do not open XLSX, DOCX, PPT, TXT. Files that are working JPEG, PNG, PDF. So the users cannot preview common document formats directly in the portal. Files can still…

Hi There, Hope you are doing well. I am looking for a way to identify users who have not logged in to Jira for a long period (for example, the last 90 days) so their accounts can be deactivated. In this context, inactive users are those who have not logged in to Jira for an extended period of time. Could you please advise…

I had connected my Trello board to Claude and it works fine, but it can't read custom fields, even the Trello custom field app, included premium account

I would like to briefly describe an issue I encountered with the Jira Dashboard while trying to present the test execution results from Xray at project level. When testers execute a project's test set, they create a corresponding Test Execution in Xray. In this particular case, the focus was mainly on mobile testing, so…

We do many repeat jobs and copy the previous card for the new job. We have noticed recently that Trello is no longer keeping the checklist on close/archived jobs. This is a recent change. How do we get this feature back? When the jobs are closed/archived the checklist box is checked but as soon as it's closed the checklist…

🌳 Tree Tracker 🌳 TOTAL TREES PLANTED: 261,700 💚 Likes for Trees, July 2022: 30,074 trees Atlassian Foundation Match, July 2022: 30,000 trees Community Cupid, February 2023: 1,300 trees Tree planting quiz, June 2023: 1,925 trees Leaders of the Pack, June 2023: 10,500 trees Likes for Trees 2, July 2023: 30,000 trees…

Hello, the newest Atlassian update has reconfigured the look of creating new issues and the Description field has removed the formatting options. Is there a way to get the previous 'create' view back? See image.

My Trello account requires a code from an email when logging in via a computer. I would like to disable this. I have been told it's set up through Atlassian. When I log in to Atlassian, 2FA is not active (it appears to be disabled). I can't figure out how to disable 2FA in my Trello account. And neither service appears to…

We’re looking for feedback on JSM Headless: a new way for agents to work on Jira Service Management requests from Slack, Teams, Rovo, Claude and other tools—without switching tabs. Interested? Sign up for the EAP: Link Hi everyone, Service work often starts in conversations, but JSM still needs to stay the source of truth.…

We are working to reduce the number of choices for the work item links. We don't want to eliminate the work item links that are out of the box for Jira, Jira Service Management, Jira Product Discovery, or Xray. I need some help identifying if the relationship is from a product installed. I am using the name of the link not…

Finding code across your repositories in Bitbucket just got a major upgrade. We’ve rolled out code search in open beta for Bitbucket Cloud: a faster, more integrated search experience built to help you find code across your workspace without interrupting your workflow. For many developers, search is one of the fastest ways…

I’m trying to use query-based swimlanes on a Jira Cloud Kanban board, but no swimlane headers are ever displayed. All issues appear in a single flat lane, even though: * Swimlanes are configured to use Queries in Board settings * The JQL for each swimlane is valid and returns issues in the issue navigator * Those same…