Problem: Is it possible to change the color of a part of a text description to red ? I want to customer to know not to share PHI and hence want that part of the description in the field to be in red....
Good morning, We kindly ask for your support, because we are having some issues trying to add to our applications the Insight Discovery. We are following the process suggested by you but we are not ...
Hi, we have the same Problem that Approver will get a Notification Mail about a new Ticket they need to approve but don't have access to that Ticket as long they are not directly assigned to it.
I am using "/rest/api/2/issue" to create issue that is successfully getting created but i am unable to set the request type to a valid value, so that the ticket can be shared by the team with the Cus...
Hi , I have created user groups and assigned few users to user group. But I am unable to assign a ticket to user group. My intention is to have groups like L1 ,L2 and L3 groups. If ...
Hello Community! This June we’re going in on all things Jira Service Management. Throughout the month we’ll provide Community members with a ton of fun chances to learn more about JSM and to share ...
Happy JSM June, y’all! This month is a chance for you to learn more about Jira Service Management and have fun while doing so. This is the first challenge of the month, and by participating, you wi...
Bonjour, Je partage des tableaux avec des clients. Je voudrais savoir si je dois créer un espace de travail par tableau concernant chaque typologie de clients ou pas ? Je ne veux pas que mes client...
Hello, We are trying to convert the legacy automation rules to the new automation rules but we run into some problems. With legacy automation we used the id tag in the html of the discripti...
I've recently created a Sandbox on a premium JSM environment. Afterwards I did a "copy production data" action and all the information was copied over nicely. However I'm a bit confused about...
Hi Team I’m using the Jira Cloud Slack integration which is connected to idzcorporate.atlassian.net. The issue I found is when I open a within Slack by clicking on More actions + Create issu...
Hello. How to add additional variables in this menu?
Hello I need to export SLA Metrics, Goals, Conditions & Calendars from all Service Desk Projects. How can I do that? I did't find that data in Database. Then I tried ServiceDes...
When we are restarting the Atlassian JIRA We are unable to get the JIRA Service Desk to be started due to the below exception. Unable to start JIRA. java.lang.NoClassDefFoundError: com/atlassian/ji...
Hi, I want to deactivate comments on closed issues. I know that I need to add a property to the status and I've tried a couple of different properties but they aren't working. These are the p...
Hi All, Started a new Jira Service Management project. Experimented with some workflows, but they broke my board. Now it just pops us and says my project is not configured for this, but when I clic...
I only want to see one issue type on my timeline! In my project, I have one issue type to represent assets, and one to represent bookings. How can I get it so that the ones I made for assets are invi...
Hey everyone! I'm trying to figure out how to create object references in a many-to-many type relationship. For instance I am using insight for our application inventory -- an application may (and pr...
Hii I am trying to copy the value of my object attribute (status) to my custom field with smart value and not with insight postfunction. But in smart value for insight attribute just for key a...
Would like create a work-on-hand burn down report that that tracks total number of open and closed tickets each week, with a forecast for upcoming weeks. When I try to create a report, and a...
Hello Experts, I am new to Atlassian products (currently using Trial version) and trying to create a JIRA organization using REST API (in Python) as defined in the below document in step 2). 1) A...
Hi! We have migrated our ticketing system onto Service Desk (JSM), and it is taking a bit of getting used to with the permission setup. Currently when a card is created, the reporter and any of the...
Hi Team, How can i get a list of all active external Jira service desk customers from JIRA Service desk.
Have Atlassian wired up any automation between a Jira and Jira Service Management project to allow customer ticket flow from JSM based on agreed criteria or a manual trigger to development team Jira ...
Hi Is there are any way to implement the following case. HR manager creates a request with Summary information (name, date, phone etc.) on portal. HR manager doesn't see any additional fields. ...
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